Interpersonal Skills and Positive Work Culture

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Course Objectives

  • Discover your character and personality and how it affects others
  • Adapt your personality to that of others to minimize friction
  • Learn to form meaningful relationships by building rapport and trust
  • Speak, listen and respond effectively by understanding the communication process and components.
  • Manage conflict through assertive communication.
  • Cultivate the right working attitudes and handle difficult employees.
  • Learn the responsibilities of Management in establishing and maintaining culture.

Target Audience

This course is designed for Clerks, Officer, Executives, Supervisors, Administrators, Managers, of all levels; and personnel who already know and want to further enhance their knowledge and practical users of Microsoft Word.

Methodology

The course content will be delivered through selfassessment, lectures, group discussions, role-play and SWOT analysis during the training program. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.

Course Modules

  • MODULE 1: UNDERSTANDING YOURSELF

  • MODULE 2: UNDERSTANDING PERSONALITY TYPES

  • MODULE 3: FORMING RELATIONSHIPS

  • MODULE 4: THE COMMUNICATION PROCESS

  • MODULE 5:DECODING NON-VERBAL COMMUNICATION

  • MODULE 6: COMMUNICATING EFFECTIVELY

  • MODULE 7: COMMUNICATING ASSERTIVELY

  • MODULE 8: CONFLICT MANAGEMENT

  • MODULE 9: POSITIVE WORK ATTITUDES

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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