Communication Skills > Interpersonal Skills and Positive Work Culture
This course is designed for Clerks, Officer, Executives, Supervisors, Administrators, Managers, of all levels; and personnel who already know and want to further enhance their knowledge and practical users of Microsoft Word.
The course content will be delivered through selfassessment, lectures, group discussions, role-play and SWOT analysis during the training program. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.
MODULE 1: UNDERSTANDING YOURSELF
MODULE 2: UNDERSTANDING PERSONALITY TYPES
MODULE 3: FORMING RELATIONSHIPS
MODULE 4: THE COMMUNICATION PROCESS
MODULE 5:DECODING NON-VERBAL COMMUNICATION
MODULE 6: COMMUNICATING EFFECTIVELY
MODULE 7: COMMUNICATING ASSERTIVELY
MODULE 8: CONFLICT MANAGEMENT
MODULE 9: POSITIVE WORK ATTITUDES
4.5
Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.
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