This program will help participants to:
All executives and personnel involved in Sales, Credit Control, Debt Collection, Finance, Marketing,
Purchasing and Related Credit Management Function.
Lectures, group discussion and practical case studies.
MODULE 1 – WHY CREDIT CONTROL AND DEBT COLLECTION MATTERS
MODULE 2 – WHAT IS THE ROLE OF A DEBT COLLECTOR?
MODULE 3 – THE DEBT COLLECTION PROCESS
MODULE 4 – HOW TO ASK FOR THE MONEY ON THE TELEPHONE
MODULE 5 – DISCOVER THE WHY OF NON-PAYMENT: QUESTIONING AND LISTENING SKILLS FOR
GATHERING INFORMATION
MODULE 6 – OVERCOMING OBJECTIONS AND EXCUSES
MODULE 7 – GAINING COMMITMENT AND ENDING THE CALL
MODULE 8 – DEALING WITH DIFFICULT AND CHALLENGING SITUATIONS
4.5
Nancy pursued her passion to teach through the training profession after leaving her career in banking of 30 years. Fifteen years on and she has successfully conducted workshops and trained many people in trade financing, credit management and business communication.
FREE QUOTATION!
COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM2,400/DAY
RRP RM3,430/DAY SAVE RM1,030
*T&C Applies
No review yet.
Accounts Receivable Credit Worthiness Evaluation (Online Training)
Trainer Tan KT
RRP RM1,920/day SAVE RM580
Accounts Receivable Management and Collections (Online Training)
Trainer Tan KT
RRP RM1,920/day SAVE RM580
Managing Cash Flow & Collections Planning during Post-COVID 19 (Online Training)
Trainer Tan KT
RRP RM1,920/day SAVE RM580
Credit Control Management & Eight Sure Steps To Debt Recovery
Trainer Pathma
RRP RM5,335/day SAVE RM1,600
Live chat, call or email, we’re here for you
Quorse is Asia’s #1 online training marketplace that connects learners with trainers who seek a value-added training experience on a single platform. Discover training courses from diverse categories, ranging from technical IT certifications to personal development programs.
Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly
Sign in with your social account
or
By signing up, you agree to our Terms of Use and Privacy Policy