Customer Service Officers, Executives, Supervisors, Team Leader who wish to improve their communication with internal and external customers.
This is a highly interactive workshop where the participants are required to participate actively to maximize their learning. This workshop will involve videos, individual, paired and team presentation work, self-reflection and translation into actual action plan that they can use after the training.
Module 1: Value of Customer Service
Module 2: (STANDARD) What is Customer Service Excellence
Module 3: What Kind of Customer Service Creates Value
Module 4: Creating the Ideal Experience
Module 5: Communicate and Connect with Customers
Module 5: Managing Customer’s Complaint
Module 6: Role Play in Different Scenarios
Module 7: Summary and Take Away Action Plan
Rachel Lim obtained her degree in Bachelor of Human Development and Business Management from UPM (University Putra Malaysia). Since younger days, she has been actively involved in organizing Team Building events and participated in Public Speaking and Debate activities. She has attended numerous personal development and corporate training programs and has then integrated the experience and knowledge in the training programs she conducted.
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