Customer Service > Assertive Communication Skills In The Workplace
1.Demonstrate and model assertive behavior for win-win outcomes
2.Gain self-awareness of your attitudes, behavior patterns, and habits
3.Develop a positive, proactive response to difficult behaviorsExhibit confidence in your ability to address challenging situations
All Malaysian or foreigner managers
Module 1 :Recognizing modes of interactive behavior
Module 2 : Contextual and situational considerations
Module 3 : Expressing Personal Power & Pinpointing patterns of behavior
Module 4 :Mapping how people handle conflict
Module 5 : Overcoming Challenging Situations & Applying viable assertiveness techniques
Module 6 : Adopting effective assertiveness strategies
Module 7: Committing to assertive and skillful outcomes
Module 8 : Developing the tools
Module 9 : Mastering Assertiveness Establishing a proactive assertiveness style
Module 10 : Practicing effective assertiveness principles
Module 11 : Launching Your Assertiveness Plan & Constructing an assertiveness action plan
4.5
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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