Assertive Communication Skills In The Workplace

Course Objectives

1.Demonstrate and model assertive behavior for win-win outcomes

2.Gain self-awareness of your attitudes, behavior patterns, and habits

3.Develop a positive, proactive response to difficult behaviorsExhibit confidence in your ability to address challenging situations

Target Audience

All Malaysian or foreigner managers

Methodology

• This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behavior patterns and increase your ability to get work done. Those who communicate with an assertive tone rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to convey your message with authority and impact

Course Modules

Module 1 :Recognizing modes of interactive behavior

Module 2 : Contextual and situational considerations

Module 3 : Expressing Personal Power & Pinpointing patterns of behavior

Module 4 :Mapping how people handle conflict

Module 5 : Overcoming Challenging Situations & Applying viable assertiveness techniques

Module 6 : Adopting effective assertiveness strategies

Module 7: Committing to assertive and skillful outcomes

Module 8 : Developing the tools

Module 9 : Mastering Assertiveness Establishing a proactive assertiveness style

Module 10 : Practicing effective assertiveness principles

Module 11 : Launching Your Assertiveness Plan & Constructing an assertiveness action plan