Customer – Centric Program for Sales Excellence

Course Objectives

• Touch base with internal and external customers of the organization
• Embody a corporate culture which puts the customer’s perspective first
• Optimize an active sales relationship with the customer based on trust & value
• Handle difficult and sticky situations by being more customer-centric

Target Audience

Sales professionals, HODs, senior and junior sales managers, sales executives and frontliners, customer service staff and anyone who deals directly or indirectly with customers

Methodology

Interactive lecture, participative activities, group discussions

Course Modules

Module 1: Fundamentals of Customer-Centric Service for Sales
Module 2: Steps in building a Customer-Centric Corporate Culture
Module 3: Effective strategies in stimulating Customer-Centricity in sales personnel
Module 4: Developing Customer Awareness to the Next Level