Customer Service D’Excellence

Course Objectives

• Gain insights into the importance of service quality in customer-centric business environment
• Develop empowering communication techniques to connect and maintain customer’s expectation and satisfaction
• Learn BEN© techniques to build stronger customer service mindset to better your service quality
• Learn empowering techniques to overcome the thought of “I don’t know how to handle difficult customers” with steps to handle challenging customers

Target Audience

Suitable for executives, managers, sales personnel, customer service representatives, professionals who work as technical support, hotline or help desk, front liners and anyone in a customer-focused organization who deal with either internal or external clients. Individuals who are keen on learning how to improve their customer service skills will also benefit from this program.

Course Modules

Module 4 : Service recovery, maintaining customer loyalty