Suitable for executives, managers, sales personnel, customer service representatives, professionals who work as technical support, hotline or help desk, front liners and anyone in a customer-focused organization who deal with either internal or external clients. Individuals who are keen on learning how to improve their customer service skills will also benefit from this program.
Module 4 : Service recovery, maintaining customer loyalty
4.5
Prisca is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming Practitioner (American Board of NLP), Impact System © Coach (Billy Kueek International, Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified Professional Secretary (International Assoc of Administrative Professionals, USA).
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