Customer Service (Online Training)

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Course Objectives

  • Keep your customers happy in challenging times
  • Improve your service levels to attract more customers
  • Maintain your service standards with less resources

Target Audience

Executives, Managers, HODs, Project Teams, Supervisors, Front-Liners and Administrative Staff.

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Appreciate your existing customers so that they will stick with you
  • Module 2: Listen to the new needs of your customers using NLP tools
  • Module 3: Value your customers more and let them feel it
  • Module 4: Improve your service levels while others are reducing theirs due to costs
  • Module 5: Find New Ways to make customers happy in this changed business world

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,299/DAY

RRP RM1,700/DAY   SAVE RM401

*T&C Applies

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