Customer Service > Delivering A Five-Star Customer Service Experience
A Customer Service Representative (CSR) is exactly what the name suggests; a CSR is representative of the organisation the customer is dealing with. Hence, any impression the customer gets from the CSR is applied to the whole company.
Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.
4.5
Mr Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
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