Effective Communication and Interpersonal Skills

4.6

Course Objectives

  • Build effective communication as it is a critical element in your career and personal lives
  • Understand and develop competencies in 4 different ways to communication :
    o Speaking
    o Writing
    o Visual Images
    o Body Language
  • Achieve 5 different Communication Goals and Build Better Relationship :
    o To change behavior
    o To get action
    o To ensure understanding
    o To persuade
    o To get and give information
  • Identify and avoid common Communication Errors
  • Develop the 5 different skills to listen actively
  • Develop skills and confidence to communication and connect effectively by asking “Exploring Questions” to address needs of internal and external customers
  • Understand the need to develop effective interpersonal relations
  • Create a winning team with higher productivity and improve bottom line

Target Audience

This programme is designed for Executive, Supervisors, Team Leaders and NON Executive level

Methodology

NLP or Neuro Linguistic Programming techniques & processes; individual and small group discussions on case studies and scenario exercises; experiential learning activities and energizers; and role-playing & lots of practice sessions

Course Modules

Module 1 – Introductions To The Program

Module 2 – Foundation Of NLP (Neuro Linguistic Programming)

Module 3 – The Power Of Language

Module 4 – Communication Principles

Module 5 – Active Listening

Module 6 – Feedback

Module 7 – Understanding & Building Rapport With Diverse Others

Module 8 – Creating A Winning Team!

Module 9 – Perceptual Positions For Understanding How Others Perceive (NLP
Technique To Experience The World From Many Perspectives)

Module 10: – Putting It All Together

Get To Know The Trainer

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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COURSE INCLUDES

COURSE BENEFITS

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RM0/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.6

  • 68%
  • 28%
  • 4%
  • 0%
  • 0%
  • AC
    Anne Calija
    Junior Executive, Quality Assurance

    5

    I'm very satisfied with the training and would love to be able to attend more trainings from Quorse in the future.
  • SN
    Susanti Ng
    Junior Executive, Quality Assurance

    5

    Would definitely recommend this course as I enjoyed myself in the training.
  • MS
    Mohd Razani Bin Mohd Sulaiman
    Executive, Others

    5

    Recommended Training Course
  • YC
    Yvonne Tan Chooi-Ling
    Senior Executive, Administration / Secretarial

    5

  • RK
    Ririn Karina
    Executive, Operations

    5

  • CL
    Chew Ai Leng
    Executive, HR / Learning and Development

    5

  • EP
    Elaine Phoon
    Senior Executive, Accounting and Finance

    5

  • LK
    Lim Boon Kit

    5

  • NS
    Natalie Stewart

    5

    Enriching class
    Anita certainly helps us through understanding the EQ world and self better (at our pace). Thanks, Anita!
  • PG
    Pui Shuang Goh

    5

  • TJ
    Thor Ming Jing

    5

  • WC
    WONG KIING CHAI

    5

  • WY
    Wong Doh Yong

    5

    Excellent
    Good
  • AK
    Audrey Kueh

    5

    Great Job
    I like the way the trainer share the topic
  • TQ
    Tay Li Quan

    5

  • RD
    Rachel Rabiam Deng

    5

    Effective !
  • CM
    CHUNG CHIEW MIN

    5

  • KG
    KIN SHI GUO
    Executive, Sales

    4

  • MM
    Maylisusanti Mukhsin
    Executive, Manufacturing / Production

    4

  • JC
    Jess Chu
    Senior Executive, Accounting and Finance

    4

  • TK
    Thanakom Klinhom
    Junior Executive, Engineering

    4

  • W
    Wilia
    Manager / Supervisor, Accounting and Finance

    4

  • KW
    Kuo Ming Woo

    4

    Good and Engaging!
    Lots of good material and sharing. An enjoyable training.
  • CS
    CHEN SHIN SIANG

    4

    Effective communication with EQ
    Make me know who I am, and learn how to have a effective communication.
  • HE
    Hii Wee Enn

    3

OF 3More

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