Customer Service > Effective Customer Service Training For Telephone, Email & Social Media Management
This program is vital for personal assistants of directors and secretaries, telemarketers or executives who liaise on the phone daily. Telephones are usually the first introduction anyone has to a company and its services. Anyone who works at the front-line of a company using this medium of communication will definitely benefit from this course.
Module 1: Introduction To Effective Telephone & Tele-Communication
Module 2: Questioning Skills Your Whole Being Transformation
Module 3: How To Listen To Customers’ Expectation Via Phone
Module 4: Handling Difficult Customers
Module 5: How To Reply and Answer Email Professionally
Module 6: How To Manage Social Media’s Enquiries
4.5
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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RM2,670/DAY
RRP RM3,820/DAY SAVE RM1,150
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