Effective Telephone Communication, Email Writing & Customer Relations Skills

Course Objectives

• Improve your speaking skills and listening techniques
• Techniques for handling incoming and outgoing calls
• Answer enquiries effectively
• Learn professional telephone phrases
• Handle angry customers and complaints
• Improve email writing

Target Audience

Customer services / all in admin position

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, Q&A, etc.)

Course Modules

Module 1 : Why Customer Service Is Revenue Generator

Module 2 : How To Open A Conversation

Module 3 : Using The Right Words

Module 4 : Master The Telephone Skills

Module 5 : Handling Difficult Conversation

Module 6 : Effective Email Writing