Effective Telephone Communication, Email Writing & Customer Relations Skills

Course Objectives

  • Improve your speaking skills and listening techniques
  • Techniques for handling incoming and outgoing calls
  • Answer enquiries effectively
  • Learn professional telephone phrases
  • Handle angry customers and complaints
  • Improve email writing

Target Audience

Customer services / all in admin position

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, Q&A, etc.)

Course Modules

Module 1 : Why Customer Service Is Revenue Generator

Module 2 : How To Open A Conversation

Module 3 : Using The Right Words

Module 4 : Master The Telephone Skills

Module 5 : Handling Difficult Conversation

Module 6 : Effective Email Writing

Get To Know The Trainer

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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COURSE INCLUDES

COURSE BENEFITS

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RM0/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.9

  • 91%
  • 9%
  • 0%
  • 0%
  • 0%
  • MA
    Muhammad Shaifullah bin Ahmad
    Junior Executive, Manufacturing / Production

    5

    No comment
  • LC
    LO CHEE CHING
    Executive, Accounting and Finance

    5

  • SS
    Suzana Binti Sohaini
    Assistant Manager, Operations

    5

  • MJ
    MUHAMMAD AZIM ASYRAF BIN JAMALUDIN
    Junior Executive, Operations

    5

  • SZ
    SITI AISHAH BINTI ZAIRUDIN
    Executive, Others

    5

  • RH
    Rashidah Bebe Binti Ngoor Hanifa
    Junior Executive, Operations

    5

  • NR
    NUR HIDAYAH BINTI RADZALI
    Executive, Operations

    5

  • AA
    Ariena Iman Binti Azam
    Junior Executive, Sales

    5

    This training is giving a lot of new ideas & knowledge that can be use in future times. I had so much fun!
  • WH
    WAN NUR IZZAH NAZREEN BINTI WAN HASBULLAH
    Junior Executive, Customer Service / Hospitality

    5

  • HL
    Ho Win Li
    Executive, Operations

    5

  • SF
    Siti Fairuz Binti Md Fadil
    Executive, Others

    5

  • NF
    Nor Fazilah binti Che Fazin
    Senior Executive, Operations

    5

  • AS
    Allirani Sellatheria
    Executive, Operations

    5

  • KE
    Komathan Endran
    Executive, Operations

    5

  • MK
    Mariam Sohaila Binti Mohd Khairuddin
    Executive, Operations

    5

  • IS
    Intan Syahidah Binti Sazali
    Executive, Sales

    5

  • NR
    NUR SYAZANADIAH BINTI MOHD ROSLI
    Junior Executive, Operations

    5

  • NR
    Nur Amiera Syuhada Bt Rozman
    Executive, Sales

    5

  • NA
    Norazrin Binti Ahmid
    Executive, Operations

    5

  • MR
    Mohd Ridhwan Bin Abd Rahman
    Executive, Customer Service / Hospitality

    5

    Good class and good trainer
  • FR
    Fifisuriantee Bt Abd Rahim
    Junior Executive, Operations

    5

  • nr
    nurulain binti abdul rasib
    Executive, Operations

    5

  • SS
    SYARAH AIN BINTI SAMSUDIN
    Junior Executive, Customer Service / Hospitality

    5

  • SH
    SITI NURHAFIQAH BINTI HARUDIN
    Executive, Customer Service / Hospitality

    5

  • SD
    SUZANA SHENNA ANAK DERET
    Junior Executive, Accounting and Finance

    5

    I enjoy the traning and the presenter is very friendly
  • CI
    Che Rohana binti Che Ibrahim
    Senior Executive, Customer Service / Hospitality

    5

    Good
  • DA
    Diana Arokiasamy
    Junior Executive, Operations

    5

    excellent training
  • SS
    Siti Mardhiah Binti Mohd Sabri
    Executive, Sales

    5

  • BZ
    BAINATUL NAJIHA BINTI ZAKARIA
    Junior Executive, Sales

    5

    The course was easy to understand with an energetic trainer.
  • MM
    Md Noor Azman bin Musa
    Manager / Supervisor, Operations

    5

    Trainer like a teacher
  • NA
    Nuraina Binti Mohd Asri
    Executive, Operations

    5

  • SV
    Suria Kumar A/L Velu
    Junior Executive, Customer Service / Hospitality

    5

  • RA
    ROZILAWATI BINTI ABDUL AZIZ
    Junior Executive, Operations

    5

  • PY
    Phong Choy Yoong
    Executive, Accounting and Finance

    5

  • LY
    LAW WEI YEANG
    Executive, Accounting and Finance

    5

  • LJ
    Lily Yana binti Jaafar
    Executive, Operations

    5

  • EN
    Ema Nazwa Binti Mohd Nazir
    Executive, Operations

    5

  • WM
    Wahyunita Binti Mohammad
    Executive, Operations

    5

  • Az
    ASMAA’ salsabila binti abdul zzabir
    Executive, Operations

    5

  • MA
    Mohd Hakim Murali Bin Abdullah
    Assistant Manager, Operations

    5

  • NY
    Norhazlinda binti Yusof
    Senior Executive, Others

    5

  • JJ
    JAZLINA BINTI JANTAN
    Executive, Others

    5

  • WS
    Wan Nabilah Syahirah
    Executive, Sales

    5

  • Ea
    Eijas madhiah Binti azmi
    Executive, IT Management

    5

    Great training by Mr Casey Tee!
  • CL
    Chung Choy Lian
    Junior Executive, IT Management

    5

    Thank you
  • CY
    Cha Fui Yee
    Junior Executive, Administration / Secretarial

    5

  • SR
    SANIRAH BINTI ABDUL RAHIM
    Executive, IT Management

    5

  • wj
    wong khiat june
    Senior Executive, IT Management

    5

  • YH
    Yeow HongChai
    Executive, Others

    5

  • Kp
    Kuan wai ping
    Senior Executive, IT Management

    5

    👍🏻
  • GY
    Gan Zhen Ying
    Junior Executive, Customer Service / Hospitality

    5

  • SN
    Siti Syazwani Binti Mohd Nafiah
    Executive, Customer Service / Hospitality

    5

  • MY
    Mohamad Yaszmeer Bin Yahya
    Executive, IT Management

    5

  • KS
    Kiran Kaur a/p Santo Singh
    Executive, Customer Service / Hospitality

    4

  • NF
    Norjannah binti Mohd Fadil
    Executive, Operations

    4

    overall, was sucessful training.
  • NN
    Nik Fatin Najlaa Binti Che Mohd Noor
    Junior Executive, Sales

    4

    nil
  • BH
    Bahareh Sadat Hosseini
    Junior Executive, Others

    4

  • TL
    Tai Fong Lim
    Senior Executive, Customer Service / Hospitality

    4

OF 6Next

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