Effective Telephone Communication, Email Writing & Customer Relations Skills

Course Objectives

  • Improve your speaking skills and listening techniques
  • Techniques for handling incoming and outgoing calls
  • Answer enquiries effectively
  • Learn professional telephone phrases
  • Handle angry customers and complaints
  • Improve email writing

Target Audience

Customer services / all in admin position

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, Q&A, etc.)

Course Modules

Module 1 : Why Customer Service Is Revenue Generator

Module 2 : How To Open A Conversation

Module 3 : Using The Right Words

Module 4 : Master The Telephone Skills

Module 5 : Handling Difficult Conversation

Module 6 : Effective Email Writing

Get To Know The Trainer

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM0/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.8

  • 83%
  • 17%
  • 0%
  • 0%
  • 0%
  • Ea
    Eijas madhiah Binti azmi
    Executive, IT Management

    5

    Great training by Mr Casey Tee!
  • CL
    Chung Choy Lian
    Junior Executive, IT Management

    5

    Thank you
  • CY
    Cha Fui Yee
    Junior Executive, Administration / Secretarial

    5

  • SR
    SANIRAH BINTI ABDUL RAHIM
    Executive, IT Management

    5

  • wj
    wong khiat june
    Senior Executive, IT Management

    5

  • YH
    Yeow HongChai
    Executive, Others

    5

  • Kp
    Kuan wai ping
    Senior Executive, IT Management

    5

    👍🏻
  • GY
    Gan Zhen Ying
    Junior Executive, Customer Service / Hospitality

    5

  • SN
    Siti Syazwani Binti Mohd Nafiah
    Executive, Customer Service / Hospitality

    5

  • MY
    Mohamad Yaszmeer Bin Yahya
    Executive, IT Management

    5

  • BH
    Bahareh Sadat Hosseini
    Junior Executive, Others

    4

  • TL
    Tai Fong Lim
    Senior Executive, Customer Service / Hospitality

    4

OF 2Next

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