Define the principles of customer service in general context
Describe customers’ wants and needs
Apply appropriate behavior and construct words towards excellent customer service
Develop professional image to create trust to gain respect, in order to sustain customer
Justify methods to manage challenging customer in order to deliver their expectation
This program is designed for everyone who comes contact with people and also to improve the
soft skills element of every individual in managing people in their daily life.
Module 1: Who We Are (WWA) and What We Do (WWD)
Module 2: Seven (7) Key Conducts to Achieve Excellent Customer Service
Module 3: Take Responsibilities In Providing Customer Experience (TRIP)
Module 4: Managing Challenging Customer
Eunee is an experienced trainer using her comprehensive experience as a professional in the hospitality and customer service industry. She has gained exposure and experience through multiple supervisory and managerial positions that she has held in the fast-food, retail, hotel and public transportation industry.
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Customer Focused Professional Selling and Effective Customer Service
Effective Communication and Interpersonal Skills
Delivering A Five-Star Customer Service Experience
Quality Customer Service
Effective Telephone Call Handling
Customer Service 101
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