Sales Personal, Operations Managers of Retail Outlets
Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include modelling, games, simulations, metaphors, role plays, projects, individual reflections, group discussions, and physical activities.
Module 1: The Evolution of Customer Service in the Retail Industry
Module 2: The Consumer Psychology
Module 3: Transparency When Dealing with Customers
Module 4: Handling Consumer Objections & Identifying Buying Signals
Module 5: Principles of Service Recovery in the Retail Industry
Module 6: The Way Forward – Building A Customer Centric Culture
Michelle has 20 years of working experience. She started working as a Personal Assistant for a premier private education institution, then a leading hotel and ending in a large French oil & gas corporation. She then worked as a Sales Coordinator for a large US Freight. There, she worked her way to be the Territory Sales Manager for Southern Region (from Seremban to Johor). Later she was headhunted to join a US courier service company as an Account Manager. Within a short period of 6 months, she turned her region to profitability and one of top sales region country wide. After 5 years in Sales for Logistics industry, Michelle decided to try something different and joined Malaysian Airline as a cabin crew for just over a year.
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Customer Focused Professional Selling and Effective Customer Service
Effective Communication and Interpersonal Skills
Delivering A Five-Star Customer Service Experience
Effective Telephone Call Handling
Quality Customer Service
Customer Service 101
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Dazzle Customers With Delightful Service (Online Training)
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