Mastering Excellent Customer Service Skills & Managing Difficult Customers

Course Objectives

  • Understand the importance of excellent after sales customer service
  • Master the skills to putting customers at ease
  • Build trust and relationship with customers
  • Help to identify customers’ needs
  • Apply effective after sales service skills
  • Solve challenging service issues and problems
  • Invite customers back
  • Build long term relationship and customer loyalty
  • Help the company achieve the prestigious image of a service oriented organization
  • Master professional communication skills
  • Learn effective presentation skills
  • Learn practical and grooming skills
  • Managing difficult customers KEY

Target Audience

This program is suitable for Executive or NON-Executive level of employees that need to deal with customers

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Course Modules

  • Module 1 – Greet Customer
  • Module 2 – Value Your Customers
  • Module 3 – Ask How to Help Customers
  • Module 4 – Listening & Handling Difficult Customers
  • Module 5 – Helping Customers & Managing Complaints
  • Module 6 – Inviting Customers Back
  • Module 7 – Creating a System of Customer Satisfaction at Service Centre

Get To Know The Trainer

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,820/DAY   SAVE RM1,150

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

  • 67%
  • 33%
  • 0%
  • 0%
  • 0%
  • rs
    roszana abdul salam
    Junior Executive, Accounting and Finance

    5

  • SY
    Salmah binti Mohd Yassin
    Junior Executive, Accounting and Finance

    5

  • WA
    Wan Aide Indera Wan Adnan
    Senior Executive, Accounting and Finance

    5

  • WA
    Wan Aide Indera Wan Adnan
    Senior Executive, Accounting and Finance

    5

  • MA
    Muhammad Haikal bin Zainal Abidin
    Executive, Administration / Secretarial

    5

  • FN
    Faten Nurshafiqah
    Executive, Others

    5

  • AT
    Azilah binti Tumiran
    Junior Executive, Others

    4

  • SS
    Syarzalina Bt Abdul Wahab Shaarani
    Executive, Corporate Communications

    4

    Easy to understand and i able to apply it with my situation
  • RM
    Rosyati Mohamed
    Junior Executive, Customer Service / Hospitality

    4

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