Customer Service > Mastering the Consultative Selling & Customer Relationship Management Skills To Increase Market Share

Mastering the Consultative Selling & Customer Relationship Management Skills To Increase Market Share

Course Objectives

Discover the success secrets of the top Sales Consultants
Influencing people around you to your idea
Master an easy-to-follow Consultative Selling guide to getting anyone to buy from you instantly
Master the art of negotiation
Recognize buyer’s motivations instantly with in-depth understanding of human’s need hierarchy
Having a personal introduction, that arouses interest and build trust instantly using building trust skills
Rid your sales “fear” and “procrastination” permanently
Naturally deploy psychological techniques to create compelling reasons and a desire to purchase your product/service immediately
Identify the features of your competition, to create distinction in your product/service
Beyond features, how to show the real benefits of your product or service
Winning business when you do not have the lowest pricing
Understand the power of CRM

Target Audience

This course is designed for all Sales Executives.

Methodology

This training will be delivered through:

Lecture
Case studies
Role-play

Course Modules

Module 1: Developing Positive Mental Attitude & How To Use The Power Of Mind-set for Maximum Achievement
Module 2: Change Your Self-Defeating/Negative Attitude
Module 3: Aim High & Release Your Hidden Potential
Module 4: What Is Consultative Selling (CS) and How It Helps to Improve Sales?
Module 5: How Sales Consultant Build Relationship with Customers
Module 6: How To use Customer Relationship Management (CRM) to Build Rapport Effectively with Key Account Customers
Module 7: Mastering The Art of Listening
Module 8: How to Identify Your Clients’ Buying Needs
Module 9: How to Present, Convince and Persuade Effectively
Module 10: How to Close the Sales
Module 11: How to Handle Objection

Get To Know The Trainer

Trainer Casey

4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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