Customer Service > Professional Image Branding and Customer Service Enhancement for Hotel Front-Liners
This program is suitable for all hotel front-liners and any personnel in the hospitality service line.
Our approach strives to be highly interactive, with 90% activity based experiential learning, so that participants grasp new concepts in a fun and safe-learning environment. Our consultants will give an insight to the theories and engage participants in active, interactive discussions. Participation and interaction of participants will be the key focus to meet the objectives of this course. Course methods will include exercises, role plays, case studies, and multimedia and image props.
Module 1 – The Impact Of Your Image
Module 2 – Professional Make-up & Grooming for women and men (Hands-On workshop)
Module 3 – Building Your Signature Style
Module 4 – Business Body Language
Module 5 – Business Meeting Etiquette
Module 6 – Identifying and addressing customer needs
Module 7 – Recovering Difficult Customers & Understanding When to Escalate
4.5
Bkay is a graduate of Law from the National University of Malaysia, LLB(HONS) and a Model whose passion is to help men and women define and refine their image and style through wardrobe, communication, and etiquette and protocol skills.
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COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM1,999/DAY
RRP RM2,860/DAY SAVE RM861
*T&C Applies
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