Perfecting the Art of Writing Clear and Effective Emails 2 days Training

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Course Objectives

Upon completion of this programme, participant will be able to:

  • Organizing information logically
  • Controlling the tone of e-mail and the image it Conveys
  • Writing subject lines that convey useful information and get readers’ attention
  • Using concise,  specific language and plain English that communicates clearly and  professionally
  • Using e-mail time efficiently

Target Audience

All who wish to improve their Email writing skills at work

Methodology

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays.

Course Modules

Module 1: Drawing Attention

Module 2: Making E-mails Readable

Module 3: Common E-mail Grammar

Module 4: Conclusion & Action

 

Get To Know The Trainer

Trainer Sathiesh

 4.5

Sathiesh has extensive 17 years of working experience in the Telecommunication and Semiconductor / Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Later, he took up the role as a Corporate Trainer and has been exposed to overseas training such as Managing Customers’ Complaints & Recovery Process in Sweden and Subscription Handling for Call Center as well as Call Center Service Overview in Spain. He is also a certified PSMB trainer.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM0/DAY

*T&C Applies

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