Effective Communication Strategies To Enhance Your Professional Image

Course Objectives

Upon completion of this programme, the participants will be able to :

• Identify common communication problems that may be holding you back
• Develop skills in asking questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Learn how to firmly stand your ground and make your feelings heard
• Enhance your ability to handle difficult situations without being manipulated
• Be aware of the five types of relationships

Target Audience

This program is suitable for Executives and Managers who want to improve their communication style in giving instructions, directions, feedback and handling difficult situations.

Level for Executives and above

Methodology

This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercises

Course Modules

Module 1 – The Ten Commandments Of Positive Relationships
Module 2 – Self-Awareness
Module 3 – Feeling Competent
Module 4 – Communication Barriers
Module 5 – Asking Questions
Module 6 – Listening Skills
Module 7 – Body Language
Module 8 – Johari Windows
Module 9 – Self-Image
Module 10 – Frame Of Reference
Module 11 – Five Approaches To Relationships
Module 12 – The Assertive Formula