Effective Communication Strategies To Enhance Your Professional Image

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Course Objectives

Upon completion of this programme, the participants will be able to :

  • Identify common communication problems that may be holding you back
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Learn how to firmly stand your ground and make your feelings heard
  • Enhance your ability to handle difficult situations without being manipulated
  • Be aware of the five types of relationships

Target Audience

This program is suitable for Executives and Managers who want to improve their communication style in giving instructions, directions, feedback and handling difficult situations.

Level for Executives and above

Methodology

This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercises

Course Modules

  • Module 1 – The Ten Commandments Of Positive Relationships
  • Module 2 – Self-Awareness
  • Module 3 – Feeling Competent
  • Module 4 – Communication Barriers
  • Module 5 – Asking Questions
  • Module 6 – Listening Skills
  • Module 7 – Body Language
  • Module 8 – Johari Windows
  • Module 9 – Self-Image
  • Module 10 – Frame Of Reference
  • Module 11 – Five Approaches To Relationships
  • Module 12 – The Assertive Formula

Get To Know The Trainer

Trainer Nancy

 4.5

Nancy pursued her passion to teach through the training profession after leaving her career in banking of 30 years.   Fifteen years on and she has successfully conducted workshops and trained many people in trade financing, credit management and business communication.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM2,400/DAY

RRP RM3,430/DAY   SAVE RM1,030

*T&C Applies

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