Grooming and Etiquette > Wow! What The Fish?

Wow! What The Fish?

4.4

Course Objectives

Almost everyone has heard about the FISH Tales and what should we do to create an outstanding experience to our valued customers. This ONE (1) day highly interactive learning workshop will provide you with the tips on how to cultivate the best practices to foster a workplace atmosphere, which will bring out the ‘WOW’ in your customers.

Demonstrate the intention to foster a fun environment at their workplace,
Demonstrate the passion to serve the customers and make their day,
Demonstrate the ‘be there for the customers’ professionalism effectively and efficiently,
Demonstrate the right attitude to sustain great experiences in customers.

Target Audience

Employees of all level

Methodology

Experiential activities
Role play
Interactive group reflection, discussion and facilitation
Action plan for post training assessment purpose

Course Modules

Module 1: Creating a fun working environment
Module 2: Being a STAR to your internal/ external customers and make their day
Module 3: Doing with the Courtesy Be’s to HELP your customers

Get To Know The Trainer

Trainer Roy

4.5

Roy holds a Master’s in Business Administration and a Bachelor’s in Computer Science. He started off as a Software Engineer and slowly ventured into the Oil & Gas Sector as a Transport Manager under a SHELL haulage contractor; to finally find himself as a Sales Manager in an IT solutions firm. Due to his keen drive to network and build business relationships, he started his own systems integrator business in 2007. During his entrepreneurship, he became involved with Business Network International (BNI), an international business networking body and served as its previous chapter vice-president and president. He is still an advocate and currently serves as a Director Consultant.

VIEW PROFILE

Chat with us LIVE to get a

FREE QUOTATION!

THIS PUBLIC COURSE INCLUDES

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.4

LH
Laeu Boon Hui
Manager / Supervisor, Engineering
5
KJ
Ku Musfirah Ku Jamaludin
Junior Executive, Engineering
5
fz
farah nadia binti zon
Executive, Engineering
5
LC
LEONG JIMN CHENG
Junior Executive, Engineering
5
HH
Ho Chian Hong
Senior Manager, Engineering
5
MC
Moo Chai Chien
Junior Executive, Engineering
5
MR
Mohamad Adib Fakhruddin Bin Rossli
Junior Executive, Manufacturing / Production
5
NO
Noor Aslinda Shahira Osman
Junior Executive, Engineering
5
NT
Nguyen Thi Thanh Thao
Executive, Engineering
5
CB
Chua Kok Boon
Senior Manager, Manufacturing / Production
5
Info-trek my trusted training-provided company. Kudos to IVY Yew. Thank you for organizing such a wonderful event for my team. It was very hard and many last minutes of requirement change from my site, but the results were amazing. Everyone had a great time, and the meeting venue looked big clean and comfortable. I am very happy with how it turned out. I had so much fun and all of my engineers were very impressed with this event. And, thank you for the vegetarian meals prepare for my engineers, You really know how to impress someone.
NH
NUR MAHERA BINTI MOHAMAD HALMI
Executive, HR / Learning and Development
5
CS
Chan, Amanda Rou Shyan
Executive, HR / Learning and Development
5
KM
Koay Hooi Min
Junior Executive, HR / Learning and Development
5
SS
Shahiratul Nisa binti Shaharudin
Junior Executive, HR / Learning and Development
5
LS
LEE JEE SIN
Executive, HR / Learning and Development
5
LQ
LIM XUE QI
Senior Executive, Accounting and Finance
5
MA
MOHAMAD FAIZAL BIN MOHD AZLI
Junior Executive, Accounting and Finance
5
CR
Chan, Li Rong
Executive, HR / Learning and Development
5
LP
Logapriya A/P Pandian
Executive, HR / Learning and Development
5
LS
Legaloshini A/P Sathiyasiva
Junior Executive, HR / Learning and Development
5
LM
Lee Boon Meng
Senior Executive, HR / Learning and Development
5
NF
Nur Afini Syahiroh Binti Mohd Fazly
Junior Executive, HR / Learning and Development
5
AM
Azharudeen Bin Mohd Mohideen
Junior Executive, HR / Learning and Development
5
TT
Tan Yee Theng
Junior Executive, HR / Learning and Development
5
Cw
Caitlyn chan yuen wah
Senior Executive, Engineering
4
SL
Siew Chin Lim
Manager / Supervisor, HR / Learning and Development
4
TB
Tan Guat Bee
Junior Executive, HR / Learning and Development
4
SN
Soo Pei Ng
Manager / Supervisor, HR / Learning and Development
4
LY
Lai Si Yeu
Senior Executive, HR / Learning and Development
4
TS
Tan Jia Syen
Junior Executive, Others
4
GE
Guat Eng
Executive, HR / Learning and Development
4
LZ
LOW CHIA ZHEN
Executive, HR / Learning and Development
4
VN
Veronica Ng
Executive, HR / Learning and Development
4
TH
Teh Nean Hee
Junior Executive, HR / Learning and Development
4
SH
See Lay Hoon
Senior Executive, HR / Learning and Development
4
HN
HIA PEI NEE
Junior Executive, Accounting and Finance
4
NS
Norlina Md Sobri
Senior Executive, HR / Learning and Development
4
AA
Amirul bin Amran
Junior Executive, HR / Learning and Development
4
All good, keep it up Info Trek!
CL
Chao Chui Ling
Senior Executive, HR / Learning and Development
3
SE
Shwu Mei Eng
Manager / Supervisor, HR / Learning and Development
3
NH
NG EE HARN
Executive, HR / Learning and Development
3
LY
Lee Yi Ying
Senior Executive, HR / Learning and Development
3
MY
Mary Lee Yong Yong
Manager / Supervisor, HR / Learning and Development
2