Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA)

Course Objectives

The participants will be able to:

• Define KPI, KRA and their relevance to the participants’ areas of responsibility
• Know how to set the right KPI and measure accordingly
• Set expectations and work together to improve performance
• Assess and review performance strengths and weaknesses
• Contribute to organizational objectives
• Realize that a clear, objective, fair and transparent performance system is not a myth
• Achieve better teamwork, Say goodbye to jealousy, and enhance morale.

Target Audience

Supervisors, executives, managers, senior management and anyone who needs to handle their areas well.

Methodology

The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where the participants will be expected to go through various cases, examples, and scenarios which interact with the subject itself. Active learning activities are included to allow participants the opportunity to be fully engaged, and these may include:

• Online platforms
• Third party apps
• Internet search activities
• Breakout room activities
• Screen sharing & presentation
• Hands-on exercises
• Group discussions & presentation
• Case studies
• Interactive storytelling / role plays
• Commentary on other companies / industries
• Video/photo presentation

Course Modules

• Module 1 – Introduction to Performance Measurement, KRA and KPI
• Module 2 – How is KRA/KPI linked with Performance Management?
• Module 3 – The reasons for setting KPI
• Module 4 – Right & wrong types of KPI
• Module 5 – Parkinson principle 
• Module 6 – System concept & review system
• Module 7 –

  Continuous improvement and raising the bar

• Module 8 – Summary and What’s next