Management Review and Understanding KPI and KRA Incorporating Performance Appraisal System

Course Objectives

• Define KPI and its relevance to the participants’ areas of responsibility
• Set expectations and work together to improve performance
• Assess and review performance strengths and weaknesses
• Enhance awareness of obstacles to success and take actions to overcome them
• Contribute to organizational objectives
• Conduct appraisal fairly, objectively, transparently and without favoritism

Target Audience

Senior Management, Managers, Executives, and anyone who has staff reporting to him/her

Methodology

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various scenarios which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills. The active learning activities may include:

• Hands-on exercises
• Group discussions
• Case studies
• Interactive storytelling
• Commentary on other companies / industries
• Video presentation

Course Modules

• Module 1 – Introduction to performance measurement and KPI
• Module 2 – KPI & job description
• Module 3 – The reasons for setting KPI
• Module 4 – Right & wrong types of KPI
• Module 5 – Parkinson principle and goal or target setting
• Module 6 – System concept & review system
• Module 7 – Understanding performance appraisal (PA) system, with ID perspectives
• Module 8 – How to systemize the PA properly
• Module 9 – Summary and workshop