IQA (ISO/IEC 17025 – 2017)

Course Objectives

ISO/IEC 17025 standard is defines the requirements of a quality management system, the documented system and technical competency, which defines the processes, are controlled and interact with each other in order to achieve the competence testing and calibration laboratories. 

The Internal Quality Audit is one of these standard requirements, and then you should periodically conduct internal audits to verify laboratory operations are performed in accordance with established policies and procedures and with ISO/IEC 17025. This can be achieved through a program of planned internal audits of your processes. Thus, internal audits, when properly implemented, are proactive tools for assessing an organization’s ongoing compliance with a standard or regulation.

This course is covered development, implementation, maintenance and improvement of Internal Quality Audit program for ISO/IEC 17025, and interprets its elements. Basic criteria of internal quality audit procedure, process of internal auditing and analysis of audit results by using appropriate quality tools also covered by this course. 

  • Understand and apply the proper interpretation of the ISO/IEC 17025 standard in actual internal audit situations
  • Understand the importance of internal auditing within a quality management system
  • Understand the responsibilities of internal auditors
  • Improve your quality audit team
  • Manage the audit process including the opening and closing meetings, reporting and follow-up
  • Plan and conduct an effective internal quality audit
  • Learn to identify problems and solutions within your auditing system
  • Find opportunities for improvement and positive practices
  • Collect and analyse evidence objectively by using Quality Tools.
  • Evaluate and report the results of an internal audit
  • Increase productivity for your business

Target Audience

Personnel involve in conducting internal quality audits and those wish to be internal auditors from both the manufacturing and service sectors


Training slides, Training Material, Review Questions, Exercises, Case Study and Q&A.
Test Before Training & After Training.   

Course Modules

  • Module 1: Introduction of Quality Audit

  • Module 2: Introduction to Internal Quality Auditing for ISO/IEC 17025

  • Module 3: Planning for Internal Quality Audits

  • Module 4: Conducting the Internal Quality Audit

  • Module 5: Reporting Internal Quality Audit Outcomes

  • Module 6: Corrective Action Follow-up and Closure

  • Module 7: SOP and Internal Quality Audit Checklist

  • Module 8: Review Questions

  • Module 9: Appendixes                                                                      

  • Module 10: References

Get To Know The Trainer

Trainer Ng


Dr Ng is a qualified trainer registered with PSMB. He has been in Metrology career since 1991, he is a PhD holder in Business (Sunway University), doing research by using Applied Statistics, Master of Science in Statistics (UM), BSc in Chemistry (UM) and also holds his EC Part II in Electrical and Electronic (UK), having Professional Certification from America Society for Quality for: Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), Certified Quality Inspector (CQI), Certified Quality Improvement Associate (CQIA), Certified Calibration Technician (CCT) and Certified Six Sigma Green Belt (CSSGB). His multi-disciplinary educational background enabled him to create the essence of the company’s core technologies.

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