ISO 9001:2015 Awareness Training (Online Training)

Course Objectives

Customers are becoming more sophisticated, better informed and their expectations are growing. Any business that wants to stay in business has to keep up by offering quality products and services as well as providing assurance of this commitment. Organizations can demonstrate this and secure themselves a future through an ISO 9001 Quality Management System (QMS) certification.

This standard is recognized worldwide in more than 140 countries and belongs to the ISO 9000 series of standards. The ISO 9000 series is amongst the International Organization for Standardisation’s (ISO) most widely known and used standards

Participants will learn to:

  • Importance and benefits of an ISO 9001:2015 QMS
  • Key requirements, terms and definitions of ISO 9001:2015
  • Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards
  • Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and 7 management principles.
  • In-depth understanding of the requirements in ISO9001

Target Audience

This course is intended for company personnel who are considering the development and implementation of a Quality Management System that meeting ISO 9001 (or equivalent quality system standards) to achieve third party certification, and is particularly relevant to the ISO 9001 steering group representative.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Background To Changes
    – ISO 9001 revisions since beginning
    – Latest ISO 9000 series
    – Revision of quality principles
    – Revised quality principles
    – Timeline to revision release
    – Ten clauses
    – What’s new
    – What prompted revision
    – QMS restructure
    – Some Key changes
    – Proposed clauses
  • Module 2 – Context Of The Organization
    – Understanding the organization and its context
    – Understanding the needs and expectations of interested parties
    – Determining the scope of the QMS
    – QMS and its processes
    – Workshops on Identification of internal and external issues; and identifying interested parties and their requirements and development of Risk Register and Opportunity Register
  • Module 3 – Leadership
    – Leadership and commitment
    – Customer focus
    – Quality policy
    – Organization roles, responsibilities and authorities
    – Workshop on process mapping
  • Module 4 – Planning
    – Actions to address risks and opportunities
    – Examples of risks
    – Effective risk management
    – Examples of opportunities
    – Actions to address risks and opportunities
    – Action using SWOT
    – Quality objectives and planning to achieve them
    – Planning of changes
    – Workshop on development of quality objectives action plan
  • Module 5 – Support
    – Resources
    – People
    – Infrastructure
    – Environment of the operation of process
    – Monitoring and measuring resources
    – Organizational knowledge
    – Competence
    – Awareness
    – Communication
    – Documented information
    – Creating and updating
    – Control of documented information
    – Workshop on development of internal/external communication matrix
    – Workshop on development of organizational knowledge list
  • Module 6 – Operation
    – Operational planning and control
    – Requirements for products and services
    – Customer communication
    – Determining requirements for product and services
    – Review of requirements for product and services
    – Design and development of products and services
    – Design and development planning
    – Design and development inputs
    – Design and development controls
    – Design and development outputs
    – Design and development changes
    – Control of externally provided processes, products and services
    – Type and extent of control
    – Information for external providers
    – Production and service provision
    – Control of production and service provision
    – Identification and traceability
    – Property belonging to customers or external providers
    – Preservation
    – Post delivery services
    – Control of changes
    – Release of products and services
    – Control of nonconforming outputs
    – Workshop on operational control issues
  • Module 7 – Performance Evaluation
    – Monitoring, measurement, analysis and evaluation
    – Customer satisfaction
    – Analysis and evaluation
    – Internal audit
    – Management review
    – Workshop on development of data monitoring, measurement, analysis and evaluation plan
  • Module 8 – Improvement
    – General
    – Nonconformity and corrective action
    – Continual improvement
    – Workshop on improvement issues
    – Workshop on development/modification of existing forms to meet ISO 9001:2015 requirements

Get To Know The Trainer

Trainer Tejwinder


Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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