ISO 9001:2015 Internal Audit (Process Approach And Risk Based) (Online Training)


Course Objectives

An ineffective audit can mean severe consequences; resulting in process failure, customer dissatisfaction and regulatory noncompliance. Optimize your auditing skills with the internationally recognized ISO 9001:2015 and boost your internal audit capabilities. Gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary.

Participants will learn to:

  • basic understanding of auditing protocols and the audit process based on the ISO 19011 guidelines for auditing management systems
  • practical knowledge and skills necessary to plan, conduct and report an internal audit
  • the competency necessary to conduct an audit of an ISO 9001:2015 quality management system.

Target Audience

Any personnel with responsibility or authority for performing, receiving or managing Internal Quality Auditing Programs.

The proven technique of cross auditing between departments, operations or sites requires that personnel from a wide range of activities and functional areas receive proper training in audit techniques.

Personnel wishing to attend this course should have attended our introduction course or have previous knowledge of the ISO 9000 Series of standards (namely ISO 9001).


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Seven Quality Principles Overview
    – Application of seven quality principles during audit
    – Quality system structure
    – Processes
    – Process control
    – The process chain
    – Process management
    – Advanced process management
    – QMS – Continual Improvement
    – Auditing standards

  • Module 2 – What Are QMS Audits
    – Audit definition
    – Types of audit
    – Risk based QMS audit
    – Audit sampling
    – Audit against what?
    – Auditing standards
    – Audit phases
    – Why do we do internal audits ?
    – Audit roles

  • Module 3 – Planning And Preparation
    – Aspects of audit planning
    – General planning
    – Good planning – concentrate resources
    – Appoint auditors
    – Discuss with auditee
    – Research process and documentation
    – Checklist
    – Process audit preparation turtle
    – Audit objectives
    – Checklist coverage
    – Checklist question formats
    – Dangers with checklist

  • Module 4 – Performing The Investigation
    – Investigation – 4 key stages
    – Opening meeting
    – Investigation – sampling
    – Auditing the new requirements of ISO 9001:2015
    – Auditing Internal/external issues determination
    – Auditing the needs and expectations of interested parties
    – Auditing the scope of the quality management system
    – Auditing QMS and its processes
    – Auditing Leadership and commitment
    – Auditing customer focus
    – Auditing quality policy
    – Auditing actions to address risks and opportunities
    – Auditing quality obj and planning to achieve them
    – Auditing planning of changes
    – Auditing resource provision
    – Auditing monitoring and measuring resources
    – Auditing organizational knowledge
    – Auditing awareness
    – Auditing communication
    – Auditing operational planning and control
    – Auditing customer communication
    – Auditing P&S requirements determination
    – Auditing design and development of P&S
    – Auditing design and development planning
    – Auditing design and development inputs
    – Auditing info for external providers
    – Auditing control of production and service provision
    – Auditing property belonging to customers or external providers
    – Auditing post-delivery activities
    – Auditing control of changes
    – Auditing control of nonconforming outputs
    – Auditing monitoring, measurement, analysis and evaluation
    – Auditing analysis and evaluation
    – Auditing internal audit
    – Auditing management review
    – Auditing Improvement
    – Auditing NC and corrective action
    – Gathering information
    • Reading
    • Looking around
    • Talking to people
    – Questioning techniques
    – Listening
    – Crosschecking
    – Process approach auditing
    – Audit the process
    – Recording on your checklist
    – Do’s and Don’t’ s
  • Module 5 – Writing Nonconformity Statements
    – Review all observations
    – Purpose of NC Statements
    – Observations
    – NC statement contents
    – A strong NC statement
    – Writing the NC statement
    – NC example
    – Audit reporting
  • Module 6 – Corrective Action, Follow-Up And Preventive Action
    – Taking action on the report
    – Management must determine size and scale of problem
    – Corrective action process
    – Follow-up
    – NC closing out
    – Corrective action request form
    – Monitoring corrective action
    – Long term or system-wide problem
    – Opportunities for improvement

Get To Know The Trainer

Trainer Tejwinder


Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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