Focusing initially on checking final product against standards in an ever-increasing quest to eliminate product failure, quality management thinking moved upwards from the work place through all disciplines until it could go no further. For many years, the supporting functions were excluded if they did not directly contribute to the achievement of product quality. But when it arrived in the boardroom it became more difficult to distinguish quality issues from non-quality issues. There emerged the concept of little “q” and big “Q”. Little “q” is only concerned with the sale-able goods and services and the directly related processes, functions, customers, suppliers and costs. Big “Q” is concerned with business outputs and all processes, functions, stakeholders and costs. It became apparent that every function of the business contributes to business outcomes (outputs and impacts) and that every function influenced in some way the ability of the organization to create and retain satisfied customers. It was soon realized that business survival depended on its relation- ships with employees, suppliers, shareholders, and society in general – that these parties all have an interest in the business and that their needs and expectations are important in the quest to create and retain satisfied customers for its products and services.
The question is whether we really need to use the word “quality” at all and that prolonging its use is detrimental to our quest. Every time we use the term quality, our listeners or readers may be thinking little “q” not big “Q”.
Managers, QMRs, Internal QMS Auditors, Engineers, Executives, Officers, and Supervisors
This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.
Module 1 – An Introduction To Quality
– Distinguishing between needs, requirements and expectations
– Identifying the Stakeholders
– The nature of the Quality Management
– Goal-Oriented or Risk-Oriented Quality Management?
Aside from being a quality management consultant, Lim is a certified corporate coach and holds certification as an ARTDO International's Certified Training Professional, approved Industrial Expert (PIND) and panel consultant for Jawatankuasa Penasihat Pembangunan Kemahiran (JPPK). Kim Yook’s forte is in quality management systems, including ISO 9001, ISO 14001, OHSAS 18001 and ISO/TS 16949 to various industries. He also has experience in the areas of design, preparation, administration and delivery training in quality and technical subjects such as Quality and Non-Quality Management Systems, Quality Control Circles, QC 7 Tools and New QC Tools, Automotive 5-Core Tools (PPAP, APQP, SPC, FMEA and MSA), Supervisory Skills, Train-the-Trainer and 5S Implementation and Auditing.
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