ISO 9001:2015 Quality Management Systems Awareness Training (Online Training)

Course Objectives

Focusing initially on checking final product against standards in an ever-increasing quest to eliminate product failure, quality management thinking moved upwards from the work place through all disciplines until it could go no further. For many years, the supporting functions were excluded if they did not directly contribute to the achievement of product quality. But when it arrived in the boardroom it became more difficult to distinguish quality issues from non-quality issues. There emerged the concept of little “q” and big “Q”. Little “q” is only concerned with the sale-able goods and services and the directly related processes, functions, customers, suppliers and costs. Big “Q” is concerned with business outputs and all processes, functions, stakeholders and costs. It became apparent that every function of the business contributes to business outcomes (outputs and impacts) and that every function influenced in some way the ability of the organization to create and retain satisfied customers. It was soon realized that business survival depended on its relation- ships with employees, suppliers, shareholders, and society in general – that these parties all have an interest in the business and that their needs and expectations are important in the quest to create and retain satisfied customers for its products and services.

The question is whether we really need to use the word “quality” at all and that prolonging its use is detrimental to our quest. Every time we use the term quality, our listeners or readers may be thinking little “q” not big “Q”.

• Appreciate the fundamental concepts that constitute the body of knowledge of the quality management system.
• Clear off the various perceptions and misconceptions that have grown up around ISO 9000 since 1987 and the associated infrastructure.
• Position the quality management forward into different approaches to managing the activities during the quality management systems transition period.
• Apply the process approach as to manage work in which the activities, resources and behaviours function together to produce results consistent with the process objectives.
• Maintain the quality management system based on the ISO 9001:2015 standards.