Take your customer satisfaction level higher using NLP Eliminate stress and manage time-management issues when dealing with customers Overcome barriers to communication using the right words and emotional triggers Handle different types of customers through better negotiation skills
Customer service managers, customer service executives, support staff, front-liners and anyone who deals with customers on behalf of the organization.
This program is unique because it is conducted via experiential learning. We do not use powerpoints but, instead, you learn through the interactive sharings by the trainer (30%), psychological activities (40%), group discussions (15%) and group presentations (15%).
A. Experiential and self-discovery activities B. Group dynamics and exploratory games C. Two-way sharing by trainer D. Case-discussions and theory applications E. NLP-based games F. Reflection and dissections of role-plays
Module 1: Improving customer satisfaction using NLP
Module 2: Stress and Time Management for Service Providers
Module Part 3: Communicate using Effective Words and Emotions
Module 4: Negotiate with Different and Difficult Customers
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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Happy course5
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Great course!5
Very informative and fruitful NLP training by Dr Alvin5
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Customer NLP5
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👍5
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Best5
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NLP Training5
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Excellent5
very friendly but interesting5
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Excellent service by trainer5
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Trainer Dr Alvin Teoh5
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NLP helped me a lot5
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NLP - By Dr.Alvin Teoh5
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The course is really fun and useful.5
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Good training session5
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Good training5
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Excellent5
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Great and Fun session with Dr. Alvin5
Customer Satisfaction using Neuro-Linguistic Programming (NLP)5
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Very practical training5
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Awesome session (Customer Satisfaction through NLP)5
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NLP Training5
Very impressive and lively5
Fantastic topic5
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Trainer style on training5
Interesting Training!5
Really good course to help understand your customers to provide better service5
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One of the best training I attended during mco!5
Interactive and comprehensive5
NLP5
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Excellent5
trainer presentation5
Contents and Trainer5
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Nice Session5
NLP Training Rating5
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Good5
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Great course engagement5
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All5
Overall rate on the training5
Great5
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Great Content and Presentation5
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Very good5
Helpful and informative5
Customer satisfaction using NLP5
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Useful5
Fun Training5
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Good5
Great course to adapt in work environment5
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Exposure to new aspects in customer handling5
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Nicely done5
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Good5
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For professionalism5
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Good and satisfied5
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Enjoyable training session5
wow5
I give 5 star, Perfect for me5
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5 stars5
Good course.5
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Good5
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the best to learn5
NLP5
Excellent.5
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NLP5
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Good speaker5
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Great NLP Traininv4
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Nice course and easy to understand using simple sharing cases4
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Critical and Creative Thinking for Decision-Making and Problem-Solving using NLP (Online Training)
RRP RM1,700/day SAVE RM401
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