Facilitation For Effective QCC At Work

Course Objectives

• The role of the QCC facilitator.
• Personal attributes and skills.
• Theories of successful teamwork and self managing teams.
• Winning Teams – their attributes and group dynamics.
• People skills,
• Causes of poor results and how they can be avoided.
• The facilitators role in the organization, relation to upper, middle management, the specialists and supervision.

Target Audience

Department Heads, Engineers, Supervisors and Shop-floor Operators who will be concerned with the support or Facilitation of Improvement teams.

Methodology

• Lively interactive two-way training facilitation.
• Participants will be taught to analyze and use the appropriate approach for different situations, issues and problems at the workplace.
• Participants are required to brainstorm possible project ideas that could be recommended to senior management for implementation.

Course Modules

• Module 1 – Revisiting Quality Control Circles and Quality.
• Module 2 – Roles and Responsibilities.
• Module 3 – Team Dynamics.
• Module 4 – Feedback That Builds Confidence and Success
• Module 5 – Observant Listening
• Module 6 – QCC Dynamics