Heart – Centred Customer Service (Developing an Anti-Fragile Business Branding and Service Culture)

3.5

Course Objectives

  • To undertake the roles of the empowered person, team member and  leader, it is essential to understand oneself, be self motivated, and understand the importance of spiritual quotient.
  • Enhanced the customer service skills among participants
  • Enhanced self confidence and self-empowerment
  • Improvement in the level of internal and external customer satisfaction
  • Motivate staff to deliver peak performance in each service
  • Improve questioning and listening skills
  • Build better relationship with customers.
  • To help staff to handle difficult customers through style flexing, complaint resolution and stress management

     

Target Audience

Those new to business, startups, and those who aim to get an online (and offline) business started based on their strengths and skills.

Methodology

Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include:

Modelling         

Games  Simulations

Metaphors       

Role Plays        

Projects

Individual Reflections   

Group Discussions        

Physical Activities

Course Modules

  • Module 1 – Empowering Yourself
  • Module 2 – How We SPEAK?
  • Module 3 – The Power of Your Mind
  • Module 4 – COMMUNICATING IN TEAMS  (Internal Customer Service)
  • Module 5 – TELEPHONE ETIQUETTE
  • Module 6 – SOCIAL MEDIA ETIQUETTE and the CORPORATE IMAGE
  • Module 7 – Zoom meeting Etiquette
  • Module 8 – UNDERSTANDING PEOPLE
  • Module 9 – PERSONAL EMPOWERMENT

Get To Know The Trainer

Trainer Murshidah

 4.5

MURSHIDAH is an international speaker and adviser of personal and corporate image empowerment and transformation.  A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 20 years expanding throughout Asia as well as teaching entrepreneurship to teenagers and adults.

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