Leadership > The Art of Leadership – Communication

The Art of Leadership – Communication

Course Objectives

To understand the fundamentals of effective communication
To learn the techniques on how to speak, listen and respond like a leader
To learn how to communicate assertively
To learn how to provide constructive feedback

Target Audience

Managers, Supervisors, Team Leaders and Executives who need to understand how they relate the others and modify their communication to be more effective in their interactions in order to achieve positive outcomes.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. self-assessments, lectures role-plays, group discussions, activities and videos) to accommodate different learning styles. This training will also leverage on participant’s personal life and work experiences.

Course Modules

Module 1: Introduction
Module 2: Forming Relationships And Building Trust
Module 3: The Communication Process
Module 4: Communication Components
Module 5: The 3 Stages Of Communication
Module 6: Communicating Assertively
Module 7: Communicating With Different Personalities
Module 8: Providing Constructive Feedback
Module 9: Communicating In The “New Norm”

Get To Know The Trainer

Trainer Indy

4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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