8 Discipline Problem Solving (Online Training)

Course Objectives

The 8-D process is crucial to solving simple and complex problems in any manufacturing situations. Used universally, 8-D methods are the format choice of many customers. The 8-D method can drive process improvements that eliminate the root causes of problem.

Participants will learn to:

  • Understand and use the 8-D process to solve problems.
  • Implement and contribute to a problem-solving team.
  • Apply the appropriate problem-solving tools throughout the problem-solving process including the 5 Whys
  • Relate the Eight Disciplines process with the Corrective and Preventive
  • Action process defined within the Quality Management System.

Target Audience

This training is intended for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1 – Quality Improvement Cycle
    – Quality improvement cycle
    – Workshop on effectiveness, efficiency and productivity
    – 8D Steps overview
    – D0 Preparation for the 8D Process
    – Case study example
  • Module 2 – D1 Identify Team Members
    – Form a problem solving team
    – Benefits of working in a team
    – Problems team normally face
  • Module 3 – D2 Define Problem
    – Definition of the problem observed by the customer
    – Describe the problem in measurable
    – terms
    – Problem description is supported by an extensive list of assessment questions
    – Is/Is not analysis
    – Tools for problem description
    – Checksheets
    – Graphs
    – Histogram
  • Module 4 – D3 Define Containment Actions
    – Take stop-gap measures to prevent problem from growing
    – Explain the actions for containment of the problem
  • Module 5 – D4 Root Cause Investigation
    – Isolation and verification of the root cause
    – Emphasizes the ‘Why’ behind the problem
    – Time line analysis
    – Significant root cause
    – Root Cause Tools
    – Flow chart analysis
    – Cause and effect diagram
    – Generating ideas
    – 5 Why Analysis
    – Scatter Diagram
    – Cause verification
  • Module 6 – D5: Define & Implement Corrective Action
    – Define the Corrective Action Plan
    – Several alternative solutions
    – Solution considerations
    – What is poka yoke ?
    – Poka yoke examples
  • Module 7 – D6: Implement and validate corrective actions
    – Audit effectiveness
    – Control chart
    – Analyze data to verify
    – Verification Data
  • Module 8 – D7: Prevent Recurrence
    – List actions taken to prevent problem
    – Corrective action impact
  • Module 9 – D8: Closing Comments
    – Closing note
    – Team recognition

Get To Know The Trainer

Trainer Tejwinder


Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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