Business Communication: Developing And Implementing A Dynamic Writing Style (Online Training)

Course Objectives

It takes a lot of skill to communicate technical or commercial information efficiently and accurately. This course has been designed specifically for people who are required to write business documents. It concentrates exclusively on the skills you need to make the writing process easier and the resulting document more effective. This is an online workshop for those who have to prepare written documents in the organization. Our time will be devoted to all types of business writing; that reflect current word usage and up-to-date formats. You can also become more skilled at writing to write professional business documents that are brief but concise, clear yet direct, complete and correct.

.Participants will learn to:

  • Gather data efficiently and select the relevant information for your readers
  • Use best practice in structuring your document
  • Choose words that support your message and don’t distract your reader
  • Learn the value of good written communication
  • Revisit the rules of proper grammar and clear communication
  • Develop an appropriate letter/email writing style
  • Improve sentence structure and paragraph development
  • Develop effective business letters for tough situations
  • Express yourself more effectively
  • Enhance your confidence, personal and professional image
  • Listen more carefully
  • Contribute to higher productivity in your corporation
  • Develop effective reading skills
  • Write messages clearly and effectively

Target Audience

This course is beneficial to everyone in the office environment where communication is essential, especially executives


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1
    – Formatting and Layouts
    – Formal writing register
    – Grammar and style
    – Common writing errors

  • Module 2: Building Your Writing Foundation
    – Sentence and paragraph construction
    – Point sentences
    – Developing paragraphs
    – Simple to complex
    – Improve coherence

  • Module 3: Fundamentals of Business Writing
    – Principles of effective written communication
    – Clear, concise and direct expression of ideas
    – Kiss principle
    – The importance of positive tone and appropriate style
    – Crafting short, simple sentences to increase readability
    – Choosing familiar words that make your meaning clear
    – Getting rid of the waffle that bores readers
    – Putting action in your verbs for direct, concise writing
    – Writing in terms your reader can relate to

  • Module 4: Plan first write later
    – Clear objectives/purpose
    – The Power of 3
    – Organization and planning.
    – Classifying and Information sequence.
    – Activity – Planning the outlines
    – Communication Structure

  • Module 5: Business Writing & Easy, efficient, and effective emails
    – Emails that speak.
    – Two tools of clarity – Lists and tables.
    – Subject line etiquette.
    – What do you want the reader to do?
    – Activity –Writing
    – Organize and write effective business emails
    – Enquiry
    – Reply to Enquiry
    – Confirmation
    – Complaints

  • Module 6: Positive Communication at the Workplace
    The Importance of Positive Communication
    Outcomes of Positive Communication
    – The Difference between positive & Negative language
    – Practicing positive language

Get To Know The Trainer

Trainer Anita


Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

Chat with us LIVE to get a






RRP RM1,150/DAY   SAVE RM325

*T&C Applies


Kindly sign-up or log-in to get access.


Login with your social account


Don’t have an account with us?


Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account


By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?