Business Communication: Developing And Implementing A Dynamic Writing Style (Online Training)

Course Modules

• Module 1
  – Formatting and Layouts
  – Formal writing register
  – Grammar and style
  – Common writing errors

• Module 2: Building Your Writing Foundation
  – Sentence and paragraph construction
  – Point sentences
  – Developing paragraphs
  – Simple to complex
  – Improve coherence

• Module 3: Fundamentals of Business Writing
  – Principles of effective written communication
  – Clear, concise and direct expression of ideas
  – Kiss principle
  – The importance of positive tone and appropriate style
  – Crafting short, simple sentences to increase readability
  – Choosing familiar words that make your meaning clear
  – Getting rid of the waffle that bores readers
  – Putting action in your verbs for direct, concise writing
  – Writing in terms your reader can relate to

• Module 4: Plan first write later
  – Clear objectives/purpose
  – The Power of 3
  – Organization and planning.
  – Classifying and Information sequence.
  – Activity – Planning the outlines
  – Communication Structure

• Module 5: Business Writing & Easy, efficient, and effective emails
  – Emails that speak.
  – Two tools of clarity – Lists and tables.
  – Subject line etiquette.
  – What do you want the reader to do?
  – Activity –Writing
  – Organize and write effective business emails
  – Enquiry
  – Reply to Enquiry
  – Confirmation
  – Complaints

• Module 6: Positive Communication at the Workplace
  The Importance of Positive Communication
  Outcomes of Positive Communication
  – The Difference between positive & Negative language
  – Practicing positive language