Business Writing (Online Training)

Course Objectives

There are various forms of Business Writing. Correspondence, be it snail-mail or e-mail is the most common form, besides the memos and notices. With the internet, other social media posts – blog posts, video scripts have become common. Nonetheless, there are guidelines which make the written document, physical or on-line, worth the reader’s time.

The pivotal aspect is to be able to use the English language correctly. As Edward Deming succinctly put it, “In God we trust, all others bring data”. Therefore, Business Writing is always grammatically correct and enthused with empirical evidences.

With the onslaught of social media posts and others as Business Writing, it is also important to ensure the different readers’ needs are reciprocated by the writing. It is the writer’s assessment and evaluation that will determine the most suitable form.

Participants will learn how to:

  • To apply written English correctly
  • To write in a style to meet current needs
  • To prepare documents which deliver their intent clearly
  • To apply distinguish the different genres of writing
  • To capture the essence of the message business-like

Target Audience

As advised


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Overview of Written
    – Parts of Speech
    – Sentence Construction

  • Module 2: Elements of Writing
    – Clear Intent
    – Reader
    – Mode

  • Module 3: Levels of Language
    – Casual/ Informal
    – Formal
    – Frozen

  • Module 4: Forms of Writing
    – Narratives
    – Persuasive
    – Transactional

  • Module 5: Clear Intent
    – Purpose of Writing
    – Hierarchy of information
    – Strengthen/ weaken an idea

  • Module 6: Understand Readers
    – Category of Readers
    – Language to Use
    – Psychological Aspects

  • Module 7: Different Platforms
    – Correspondence
    – Blog Post
    – Social Media Posts
    – Video Scripts

  • Module 8: Enhance Writing
    – Reader Centric
    – Avoid Wordiness
    – Empty Writing

  • Module 9: Grammar and Punctuation
    – Edit
    – Choice of words
    – Proofread

Get To Know The Trainer

Trainer Fakitah


Kit is a speaker for the local and international audiences. She has served organisations varying from the SMEs to the multinationals with clients from the tea lady right up to the CEO. Her background ranges from corporate, industrial, academic to research. She has done a stint as the Administrator of United Nations Global Compact Local Network, Malaysia.

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