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Effective Email Writing

Course Objectives

Identify common mistakes made when writing emails
Use the 4-point method to write emails
Write simple, clear, and focused emails to communicate effectively
Apply best practices to manage their emails and inbox

Target Audience

Non-executives and executives who need to improve their email writing skills to be more clear, concise, and precise.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. lectures, self-assessment, group discussions and writing assignments) to accommodate different learning styles.

Course Modules

MODULE 1 : Introduction
MODULE 2 : The Top 10 Pitfalls of Email
MODULE 3 : Electronic Rapport Technique
MODULE 4 : The 4-Point Plan
MODULE 5 : Writing Practical Emails
MODULE 6 : Email Management Best Practices

Get To Know The Trainer

Trainer Indy

4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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