Course Objectives

  • Identify common mistakes made when writing emails
  • Use the 4-point method to write emails
  • Write simple, clear, and focused emails to communicate effectively
  • Apply best practices to manage their emails and inbox

Target Audience

Non-executives and executives who need to improve their email writing skills to be more clear, concise, and precise.

Methodology

This course is highly interactive and uses diverse teaching methods (i.e. lectures, self-assessment, group discussions and writing assignments) to accommodate different learning styles.

Course Modules

  • MODULE 1 : Introduction
  • MODULE 2 : The Top 10 Pitfalls of Email
  • MODULE 3 : Electronic Rapport Technique
  • MODULE 4 : The 4-Point Plan
  • MODULE 5 : Writing Practical Emails
  • MODULE 6 : Email Management Best Practices

Get To Know The Trainer

Trainer Indy

 4.5

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

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COURSE DETAILS

COURSE INCLUDE

ALL IN FROM ONLY

RM1,199/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.7

  • 76%
  • 18%
  • 6%
  • 0%
  • 0%
  • LF
    LEONG WENG FAI
    Manager / Supervisor, Accounting and Finance

    5

    This course is really value for money. I learned my mistake done before and looking forward to improve after attending this training course. Thanks a lot to the trainer.
  • GS
    Guneshwary Shanmugam
    Junior Executive, Others

    5

    The training was very engaging and informative!
  • UM
    UMA DEVI MUNIYANDI
    Senior Executive, IT Management

    5

    Good training information as able to apply in day to day life in working or personal communication.
  • VG
    Vishaali C Gandhi
    Junior Executive, Others

    5

    Very experienced trainer, never a dull moment in the sessions!
  • MM
    Maisarah Mukhtar
    Junior Executive, Accounting and Finance

    5

  • AK
    Amirah Muhamad Kahiri
    Junior Executive, IT Management

    5

    Mr Peragaladum conveys the important points in a good flow and clear objectives. I personally love on how everyone is criticised positively and professionally, so we would know the common bad practice and improve our writings. Thank you.
  • CH
    Chin Siew Hong
    Manager / Supervisor, Administration / Secretarial

    5

  • KA
    Kantha Appana
    Senior Executive, Quality Assurance

    5

  • RG
    Richie Gee
    Senior Executive, IT Management

    5

  • TM
    Tan Seam Mee
    Senior Executive, Customer Service / Hospitality

    5

  • Nz
    Nadiah zulkifli
    Junior Executive, Engineering

    5

  • AS
    Amira Shah
    Junior Executive, IT Management

    5

  • NM
    Nursuzila Bt Ahmad Maulana
    Executive, Procurement / Purchasing

    5

    Should do yearly training to enhance our english and writing skill
  • ia
    irizun ahmad
    Manager / Supervisor, Research and Development

    5

  • SA
    Sri Asmawati
    Executive, Sales

    5

  • HH
    HASNAH HASSAN
    Executive, Others

    5

  • NA
    Norhani Amin
    Senior Executive, Quality Assurance

    5

  • DV
    Danial harith Vijay
    Junior Executive, Manufacturing / Production

    5

    Excellent
  • NF
    NUR FARAH WAHIDAH BINTI SCHUL FAJAR
    Junior Executive, Quality Assurance

    5

    Gain Something Useful
    This training provide useful information for me to apply in future. The class is also fun and not stressful. Thanks to Mr.Indy.
  • S(
    Sue Suet Hui (Crystal)

    5

  • CK
    Chue Cheng Kuan

    5

  • SR
    Siti Fatimah Binti Abdul Rahman

    5

  • HN
    HariPrasad Nagarajan

    5

    Excellent
  • GK
    Govind Raju Kodi

    5

  • NI
    Nurulhuda Binti Ibrahim

    5

  • IO
    Intan Azura Binti Omar
    Executive, Procurement / Purchasing

    4

    4
    Very good presentation
  • SA
    Syed Azhar
    Manager / Supervisor, Research and Development

    4

  • SB
    Syed Ahmad Rifa'i Al Yahya bin Syed Bakar
    Manager / Supervisor, Marketing / Design

    4

  • AJ
    Ahmad Nazri Bin Jakariyah
    Junior Executive, Manufacturing / Production

    4

  • MM
    Mohd Amiruddin Bin Mardzuki
    Assistant Manager, Warehousing / Logistics

    4

  • CK
    CHIN SEOK KUEN

    4

  • AA
    ASHRAFF YAKOUB ASMAYADI
    Assistant Manager, Marketing / Design

    3

  • ls
    lee siew siew

    3

OF 4Next

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