Live Virtual Training (Most Popular!) > Handling Objections (Online Training)

Handling Objections (Online Training)

Course Objectives

An objection is an explicit expression, by a customer, that a barrier exists between the current situation and what she needs to engage in your services. In other words, it is a clear signal that you have more work to do in the selling process. Overcome the objections and make advances towards gaining commitment from your prospects which are essential in concluding a deal.

Target Audience

The whole workforce

Methodology

This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

Module 1: Introduction
– What Are Objections?
– Why Clients Object?
Module 2: Right Attitude
– What Does It Take?
– The LACE Method
Module 3: Types of Objections
– The Different Categories
Module 4: Techniques of Handling Objections
– 12 Different Ways
Module 5: Effective Strategies
– Dealing With Price Objections
– 6 Different Price Perspectives