Improve Communication & Business Writing for Greater Success (Online Training)

Course Objectives

Staff in any organization must communicate well, both orally and in writing, internally and externally, to people at many levels and from a variety of backgrounds. This can include passing on and receiving information, motivating, persuading and influencing, and handling interpersonal relationships.

As professionals you represent your department and your organization (as well as yourself) so your communication skills are always of prime importance.

This 1-day intensive course will focus on the skills which are vital for success; you will receive the personal attention needed to help you improve and develop where necessary.

.Participants will learn to:

  • Be Fully equipped for clear business writing
  • Be Able to handle written communication with confidence
  • Be aware of the correct grammar used in business writing
  • Discover the power of positive language
  • Understand the correct formats for business letters, memos, emails and notices
  • Develop your ability and confidence in using language in everyday situations
  • Construct conversational questions and sentences
  • Know the relevant details of writing effectively
  • Enhance in your ability in conveying ideas and information
  • Enhance your confidence, personal and professional image
  • Listen more carefully
  • Contribute to higher productivity in your corporation
  • Write messages clearly and effectively
  • Add value to yourself by being well-trained and updated in areas of greatest concern in your profession

Target Audience

  • Account Managers & Representatives
  • Customer service representatives (CSRs)
  • Call center personnel
  • Front / Help desk personnel
  • Tellers
  • Business Professionals


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Understanding Business Communication
    – The Importance & Value of Effective Communication
    – Common Communication Problems

  • Module 2: Grammar in Business Writing
    – Business Writing Overview
    – Effective Sentences
    – Practical Exercises
    – Prepositions
    – Active Passive Voice
    – The 6 Cs in Communication
    – Out with Jargon
    – KISS Principle

  • Module 3: Organizing and Structuring Business Documents  
    – Planning The Document
    – Practical Exercises
    – Positive Language

  • Module 4: Business Letters 
    – Practical writing exercises

  • Module 5: Proper Conversational Skills and Effective Listening
    – The use of ‘Wh’ Question words
    – Practical Exercises
    – The Importance of Effective Listening
    – Learn How to Actively Listen by Drawing out the Speaker
    – Let the Speaker Know that You Care
    – Barriers to Effective Listening

Get To Know The Trainer

Trainer Anita


Anita has intense dedication towards improving personal and organizational performances. With a track record of 9 years in the corporate sector, Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is a certified NLP Practitioner who believes one needs to be able to communicate with and influence oneself, family, friends, colleagues or clients. She believes that professionally, everyone needs to understand how important it is to be able to make oneself understood and to influence effectively. It takes a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels.

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RRP RM1,150/DAY   SAVE RM325

*T&C Applies


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