Problem Solving & Decision Making (Online Training)

The Modules

• Module 1: Problem solving
  – Definitions and tools: an overview
  – The link between problem solving and decision making
  – The principle of organizing our thinking about problems
  – Identifying our own mind traps
  – Brain analysis and ways of learning
  – Right brain, left brain thinking
  – Assessing your thinking style and how it influences the way you approach problem solving
  – Increasing your ability to balance both sides of the brain
  – Right decisions at the right times

• Module 2: The Rational approach to problem solving (Kepner-Tregoe)
  – Techniques of recognizing problems
  – Information analysis
  – Difference between causes and symptoms
  – The helicopter approach
  – Problem analysis
  – Decision analysis
  – Potential problem analysis

• Module 3: Problem analysis supplementary tools
  – Root cause analysis
  – The importance of the ‘why’ question
  – Ishikawa fishbone concept
  – Assumptions in the workplace
  – Pareto analysis
  – Critical thinking framework
  – The RED model and business situation applications

• Module 4: Decision making supplementary tools
  – Being decisive and principles of decision making
  – The How-How method
  – Decision analysis weighted worksheet
  – Consensus decision making
  • The decision making process

• Module 5: Creativity and Problem solving
  – Assessment of creativity and ways to think creatively
  – Lateral thinking tips
  – Creativity and its use as a business tool
  – Barriers to creativity and ways to overcome them
  – The hemispheres of the brain
  – Brainstorming tips and tools
  – Six thinking hats (Edward de Bono)

• Module 6: Applications of techniques
  – People problems and solutions
  – Analysis and solution of real life problems presented by participants
  – Action plan to apply problem solving and decision making skills when returning to the workplace