Problem Solving Using 7QC Tools

4.7

Course Objectives

The objective of this program is

  • Understand the fundamental principles of problem-solving
  • Understand how to apply the 7 QC tools in the workplace
  • Comment critically on corrective actions raised as a result of applying the tools
  • Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality
  • Interpret and measure the effectiveness of implemented solutions
  • To show participants how to apply the Continual Improvement methods to real world problems to improve quality at the work place and how to apply these tools in the QCC activities.
  • Appreciate the need for systematic thinking in Problem Solving & Decision Making situations
  • Apprehend and Solve Critical problems
  • Make sound decisions when the choice among alternatives is unclear
  • Anticipate potential problems and opportunities
  • Manage complex issues

Target Audience

Managers, quality executives, officers and relevant staff who are involved in solving management problems.

Methodology

This program involves a wide range of learning approaches, including self – assessment, case studies, small group activities and discussions, interactive lectures, experiential learning, group assignments and exercises and presentation and critique.

Course Modules

  • MODULE 1 – INTRODUCTION

    -What is 7QC tools

    – What are the tools ?

    -Quality Control Circles

    -Training objective

    -What are problems?

    -How to solve problems

    -Systematic approach: PDCA cycle

    MODULE 2 – DATA COLLECTION

    -Effective 7QC tools techniques for data collection

    -Checksheet

    -Checksheet workshop

    -Stratification Diagram

    -Stratification workshop

    -Graph

    -Graph workshop

    -Histogram

    -Histogram workshop

    MODULE 3 – IDENTIFY PROBLEMS

    -Pareto diagram

    -Pareto diagram workshop

    -Set target

    -Set strategy

    -Data collection and problems identification workshop

    MODULE 4 – IDENTIFICATION AND ANALYSIS OF ROOT CAUSES

    -Flowchart analysis

    -Flowchart analysis workshop

    -C&E Diagram

    -C&E Diagram workshop

    -Scatter Diagram

    -Scatter Diagram workshop

    MODULE 5 – PLANNING THE IMPROVEMENT

    -Control Chart

    -Control Chart workshop

    -Generating ideas

    -Reporting ideas

    MODULE 6 – IMPLEMENTING IMPROVEMENT

    -Carrying out ideas

    -Measure results

    -Improvement and results workshop

    -Review effectiveness

    -Presentation

Get To Know The Trainer

Trainer Tejwinder

 4.5

Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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*T&C Applies

4.7

  • 71%
  • 29%
  • 0%
  • 0%
  • 0%
  • YI
    Yugesvaran Indran
    Junior Executive, Quality Assurance

    5

  • Mn
    Mohd Nazri bin md nayan
    Manager / Supervisor, Manufacturing / Production

    5

  • UZ
    UMI NEESYA IZZATTY BINTI MOHD ZAMZURI
    Executive, Quality Assurance

    5

    Ok
  • FS
    FADHLAN SYAHIDI BIN SHAARI
    Executive, Engineering

    5

  • DP
    Danniel Paul
    Manager / Supervisor, Engineering

    5

  • Mf
    Muhammad Naim bin mohamad fauzi
    Senior Executive, Research and Development

    5

  • M
    Manimaran
    Junior Executive, Accounting and Finance

    5

    Good
  • Ma
    Mohd fitri bin ahamd
    Junior Executive, Quality Assurance

    5

  • MP
    Muhamad Hazim Bin Pakhrurrazi
    Executive, Engineering

    5

    Enjoy
  • AS
    Alfred Teoh Jay Son
    Manager / Supervisor, Project Management

    5

  • As
    Arif azfar bin saimi
    Junior Executive, Manufacturing / Production

    4

  • RH
    Roslan bin Mohamed Hassan
    Manager / Supervisor, Manufacturing / Production

    4

  • AR
    Abdul Majid Bin Abdul Raffor
    Manager / Supervisor, Manufacturing / Production

    4

  • RS
    Ravindren Suppiah
    Assistant Manager, Quality Assurance

    4

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