Understanding 8D Report Problem Solving Training (Online Training)

Course Objectives

The 8D (Eight Disciplines) approach is a systematic problem solving process that is used to solve various problems in industry designed to find the root cause of a problem, devise a short-term fix and implement a long-term solution to prevent recurring problems. Developed by Ford Motor Company in the 80’s, the 8D problem solving process has proven to be highly effective in product and process improvement. The 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. This training presentation will help you to teach employees in your company or organization to solve problems in your journey to operational excellence.

  • Understand the concept of 8D
  • Understand the steps of the 8D problem solving process
  • Explain the use of problem solving tools for each step of the 8D problem solving process
  • Define the roles of the 8D problem solving team
  • Define the critical success factors for effective 8D problem solving

Target Audience

This program is design to involve all staff and all level of managements. To be effective, attendance of all staff and participation of senior management are important.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Introduction to 8D Problem Solving
    – What is a Problem?
    – What is Problem Solving
    – What is 8D problem solving
    – Benefits of 8D problem solving
    – Overview of 8D problem solving process

  • Module 2: Roles of 8D Problem Solving Team
    – What is a problem solving team?
    – Role of the champion- 
    – Role of the team leader
    – Role of the team member
    – Role of the facilitator

  • Module 3: The Step by Step Approach
    – Problem solving techniques
    – 8D problem solving is based on the PDCA approach
    – The 8D problem solving process
    – Importance of an 8D report
    – Example of an 8D report template
    • D0: Plan
    • D1: Establish the team
    • D2: Describe the problem
    • D3: Develop an interim containment action
    • D4: Define and verify root cause
    • D5: Choose and verify permanent corrective action
    • D6: Implement and validate permanent corrective action
    • D7: Prevent recurrence
    • D8: Recognize the team
  • Module 4: 8D Problem Solving Tools
    – 7QC Tools
    • Flowchart
    • Check sheet
    • Histogram
    • Pareto chart
    • Cause and Effect diagram
    • Scatter diagram
    • Control chart
    – Brainstorming
    – Why-Why Analysis
    – 5W1H

Get To Know The Trainer

Trainer Sharif


More than 20 years' experiences in manufacturing and automotive body assembly. His previous experience in electronic parts manufacturing was with SONY (M) Sdn Bhd before embarked into Automotive Industry specializing in Metal Stamping and Body Assembly. During his service in DRB-HICOM (PHN Industry Sdn Bhd) he was attached to various departments such as Body Assembly and Metal Stamping Production, Supplier Quality, Dies Engineering, and his last position was as Head of Hicom Manufacturing System cum trainer, auditor for DRB-HICOM.

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