Dealing with Difficult and Demanding People Using NLP

Course Objectives

What would you do when you are faced with difficult and demanding people at work? The importance of people-handling skills in any fast-paced industry demands that executives and managers not only possess the ability to perform their given tasks well, but also have the attitude, knowledge and skills to connect and communicate effectively on a behavioral level.

• Tackle difficult colleagues and customers at the workplace
• Enhance your communication and connection skills
• Overcome objections and interpersonal obstacles during work conversations
• Handle difficult situations involving demanding people

Target Audience

Civil servants (all levels), semi-government workers and government contract workers

Methodology

15% interactive lecture

70% participative activities

15% group discussions

Course Modules

• Part 1: Fundamentals of understanding others
• Part 2: Steps in Enhancing your communication & connection with others
• Part 3: Effective strategies in handling difficult demands
• Part 4: Advanced approaches in handling interpersonal situations