Dynamic and Proactive Secretary

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Course Objectives

  • Develop your skills and make a greater contribution to your manager and team.
  • Become more pro-active.
  • Communicate confidently with your manager, colleagues and other departments.
  • Deal with difficulties and pressures of working for more than one person.
  • Plan, organise and manage your time more effectively.
  • Apply top tips for writing emails and letters.

Target Audience

This two-day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.

Methodology

Lecture, role playing, case studies, management games and group dynamic.

Course Modules

Module 1 – What Makes a Successful Secretary?
Module 2 – Understanding Your Manager’s Role
Module 3 – Practical Time and Self-management
Module 4 – Communicating Effectively through Assertiveness
Module 5 – Handling Difficult Behaviours, People & Situations
Module 6 – Personal Development

Get To Know The Trainer

Trainer Brian

 4.5

He started off his career in 1980 as a Senior Officer with the Ministry of Information for 15 years and gained extensive management experience.  Later he moved to a Japanese based company where he was in charge of the whole spectrum of human resource.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,340/DAY

RRP RM1,915/DAY   SAVE RM575

*T&C Applies

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