Essential Supervisory Skills: Making the Transition from Buddy to Boss

Course Objectives

• Acquire knowledge on setting expectations and goals as a leader
• Learn how to delegate duties amongst subordinates
• Motivate individuals, reduce apathy and increase their confidence in themselves to achieve more than ever before
• Deliver your potentially negative message and get a good response
• Use an effective technique to reinforce the behaviour of others in the direction of your choice
• Identify root cause for conflicts and propose solutions for mutual gain
• Develop qualities as a leader and negotiator

Target Audience

Supervisors, Team leaders, Line Leaders, Senior Executives who want to master Supervisory Skills.

Methodology

Lecture, Individual & Group Activity, Feedback Sessions, Discussions, Demonstration, Business Games, Role Plays

Course Modules

Module 1: Setting Expectations
Module 2: Setting Goals
Module 3: Assigning/Delegating Work
Module 4: Three Degrees of Delegation
Module 5: Implementing Delegation
Module 6: How to Motivate?
Module 7: How to Give Feedback?
Module 8: How to Encourage?
Module 9: Resolving Conflict