Secretaries and PA Development Programme

Office Administration > Secretaries and PA Development Programme

Course Objectives

Describe the roles and functions of the office
Plan their daily tasks in a more systematic way and using optimum resources
Carry out their responsibilities towards the organisation with greater
commitment in line with the challenges of the workplace today
Enhance the communication effectiveness with the customers –
both external and internal
Take actions to solve problems and tackle challenges to enhance the office operations
Discuss the strategies and ways to make the office more efficient and effective

Target Audience

Secretaries and PA’s

Methodology

As much as possible this module employs a practical workshop-style “experiential learning” approach which includes simulations, role play, team discussions, experience sharing, and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

Module 1 : THE ROLES AND FUNCTIONS OF THE OFFICE
Module 2 : FUNDAMENTALS OF MANAGEMENT
Module 3 : WHAT DO OFFICE ADMINISTRATORS DO?
Module 4 : A SECRETARY’S JOB DESCRIPTION
Module 5 : WHAT SKILLS ARE NEEDED TO BE A PA?
Module 6 : THE NEED FOR PERSONAL DEVELOPMENT

Get To Know The Trainer

Trainer Ismail

4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

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COURSE INCLUDES

2 Days of training
E-Certificate of Completion
E-Training manual
Trainer logistic to client’s place

COURSE BENEFITS

1 or 20 pax, same price
Confirmed-to-run even for 1 pax
Cheapest available (*we will price match!)
Money-Back-Guaranteed Quality
HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,999/DAY

RRP ~~RM2,860/DAY~~ SAVE RM861

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*T&C Applies

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