Balanced Scorecard and Developing Effective Key Performance Indicators

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Course Objectives

The stages of Performance Management Cycle  The meaning and importance of KPI  How to use KPI to help them achieve their objectives  The important steps of developing KPI  The right way to implement and evaluate the effectiveness of KPI

Target Audience

Management staff or anyone interested in performance management

Methodology

Lecture 30 %  Group Discussions  Simulations exercises  Problem Solving Exercises  Interactive questions and answer  Templates and tools

Get To Know The Trainer

Trainer Dr Sue

 4.5

Sue is a Human Resources Consultant and Trainer with more than 20 years of hands-on experience working with renowned MNCs such as Monsanto, Becton Dickinson, The Body Shop and Watson’s Personal Care Store.  She holds a Degree in Economics from the University of Lancaster, United Kingdom. In addition, she possesses a Master in Business Administration from the University of Nottingham, United Kingdom.   She is also a Facilitator of HRM Module of an American MBA programme in Malaysia and Vietnam.

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