Ethics and values are the underlying principles that guide what we say or do. We all have a set of values and ethics but most of the time we haven’t thought them out. We are on ‘auto pilot’ from childhood and our accumulated experiences. All organizations have a set of reasonable consistent values and ethics that they adopt and operate under.
At the end of the training sessions, the participants, within the work environment, will be able to acquire the essential competency in delivering quality to its customers.
1. Understand and appreciate customer’s expectations and strive to meet and exceed them.
2. Inculcate the values essential to putting customers first by advocating ethical business practices
3. Instill integrity and trust in the organization
Executives, Managers, Senior Managers
This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.
– Effects Of Being Ethical In Business
Module 2: Definitions
– Models Of Ethics And Values
– How Does A Person Become Ethical?
Module 3: Harmony of 3 Agents
– The Head, The Heart And The Hand
Module 4: Harmony of the 3 Realms
– The Self, The Company And The Customer
Module 5: Key Steps To Becoming Ethical
– Clarify Your Values
– Revealing The Moment Of Truth
– Bring Ethics To Life
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