Organizational Effectiveness > Multi-Generational Workforce – No One Is Bad, It’s Just the Gap!

Multi-Generational Workforce – No One Is Bad, It’s Just the Gap!

Course Objectives

to identify categories of generations, their traits, interests and styles.
to identify the differences among all generations in terms of behaviors, way of thinking, and work styles.
to identify how each generations like and dislike one another, thus finding ways to develop mutual understanding.
to identify potential methods to reach understandings at work.
to develop sense of observation among participants whenever they meet new people

Target Audience

All of non-executive and executive employees. Highly recommended for front liners, customer service personnel, and those who deal with customers and inter-department; as well as those whom would find this programme beneficial to be practiced in their daily lives.

Methodology

Individual and Group activities
Individual and group discussions
Video/Movie learning
Brainstorming
Stimulation through games and quizzes
Action Learning
Case studies

Course Modules

Module 1: Overview
Module 2: Problems Identification
Module 3: What are these Generations’ Problems with One Another?
Module 4: Dealing with all Generations
Module 5: Make Peace at Work

Get To Know The Trainer

Trainer Sharifah

4.5

Born in Petaling Jaya, Sharifah is a graduate from Sekolah Menengah Kebangsaan (P) Sri Aman, a highly reputable secondary girls school. When Information Technology was a hot field back in 1997, she decided to ‘migrate’ from being a passionate Malay Literature student to IT for her Diploma. Having an interest in Multimedia contributed to her decision. She obtained her Diploma in Information Technology from INPENS College Yayasan Selangor in Shah Alam, which is now famously known as UNISEL.

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