Problem Solving and Decision Making Skills

Course Objectives

• Recognise problems and understand the creative problem solving process
• Identify types of information to investigate and key questions to ask
• Write solid problem statements that clearly underlines the problem
• Successfully utilise idea generating tools, such as brainstorming, brainwriting, mind mapping and six thinking hats
• Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution
• Perform final analysis or paired comparison analysis in selecting the optimal solution
• Identifying tasks and resources necessary to implement and monitor the progress of the solution
• Conduct post solution implementation checks to celebrate successes and identify improvement

Audience

Managers, Assistant Managers, Engineers, Administrative Staff, Office Staff, Secretary, Sales Professionals, Human Resources, Anyone who is keen to Improve on their Creative Problem Solving Skills

Methodology

LECTURE, INDIVIDUAL & GROUP ACTIVITY, FEEDBACK SESSIONS, DISCUSSIONS, DEMONSTRATION, BUSINESS GAMES, ROLE PLAYS.

(The workshop is very interactive developed with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme)

Course Modules

MODULE 1: Getting Started

MODULE 2: The Problem Solving Method

MODULE 3: Gathering Information

MODULE 4: Problem Definition

MODULE 5: Getting Prepared to Brainstorming

MODULE 6: Generating Solutions

MODULE 7: Analyzing Solutions

MODULE 8: Selecting a Solution

MODULE 9: Planning Your Next Steps

MODULE 10: Lessons Learned