Problem Solving and Decision Making Skills

Course Objectives

  • Recognise problems and understand the creative problem solving process
  • Identify types of information to investigate and key questions to ask
  • Write solid problem statements that clearly underlines the problem
  • Successfully utilise idea generating tools, such as brainstorming, brainwriting, mind mapping and six thinking hats
  • Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution
  • Perform final analysis or paired comparison analysis in selecting the optimal solution
  • Identifying tasks and resources necessary to implement and monitor the progress of the solution
  • Conduct post solution implementation checks to celebrate successes and identify improvement

Audience

Managers, Assistant Managers, Engineers, Administrative Staff, Office Staff, Secretary, Sales Professionals, Human Resources, Anyone who is keen to Improve on their Creative Problem Solving Skills

Methodology

LECTURE, INDIVIDUAL & GROUP ACTIVITY, FEEDBACK SESSIONS, DISCUSSIONS, DEMONSTRATION, BUSINESS GAMES, ROLE PLAYS.

(The workshop is very interactive developed with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme)

Course Modules

MODULE 1: Getting Started

MODULE 2: The Problem Solving Method

MODULE 3: Gathering Information

MODULE 4: Problem Definition

MODULE 5: Getting Prepared to Brainstorming

MODULE 6: Generating Solutions

MODULE 7: Analyzing Solutions

MODULE 8: Selecting a Solution

MODULE 9: Planning Your Next Steps

MODULE 10: Lessons Learned

 

Get To Know The Trainer

Trainer Vigneswaran

 4.5

Mr Vigneswaran has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In 2021, he was awarded the Certified Blockchain Expert by the prestigious Blockhain-Council (USA), Inbound Marketing Certified and Social Media Certified in Applying Inbound Social Media...

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COURSE INCLUDES

COURSE BENEFITS

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RM0/DAY

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

4.8

  • 84%
  • 16%
  • 0%
  • 0%
  • 0%
  • AM
    Anis Sakira binti Mahadi
    Executive, Others

    5

  • MM
    Mohd Khairol Bin Musa
    Junior Executive, Others

    5

  • NK
    Nur Ehsan Naqiyah Binti Che Kamal
    Executive, Others

    5

  • MS
    Muhammad Nor Radzuan Bin Shaari
    Manager / Supervisor, Others

    5

  • MR
    MOHAMAD FARHAN BIN ROSLI
    Junior Executive, Others

    5

  • AP
    ANUSHAH DEVI A/P PERIALSAMY
    Junior Executive, Sales

    5

    Great course for who are struggling with decision making especially being in sales industry.
  • NJ
    Norfitriah Binti Josli
    Executive, Others

    5

    Trainer quite happening and helpful.
  • MI
    MUHAMMAD FAIZAL BIN ISMAIL
    Junior Executive, Others

    5

  • MZ
    MUHAMMAD AZLAN BIN ZAKARIYA
    Junior Executive, Others

    5

  • AY
    Ahmad Faiq Bin Mohd Yuhaizad
    Senior Executive, Others

    5

    - Satisfied happily
  • MA
    Muhammad Amir Farhan Bin Awaluddin
    Manager / Supervisor, Sales

    5

  • MK
    MOHAMMAD FAIZ BIN MOHD KUSHAIRI
    Junior Executive, Others

    5

  • MR
    Mohamad Amirul Ashraf Bin Roslan
    Junior Executive, Others

    5

  • IH
    Izat Izham Bin Haimid
    Senior Executive, Others

    5

    -
  • MI
    Maydil Ismail
    Junior Executive, Others

    5

  • SS
    Shazwan Izzat Bin Suhaimi
    Executive, Sales

    5

  • ma
    muhammad ambri ihsan bin mohammad anuar
    Junior Executive, Operations

    4

  • NJ
    NOR AMIRRUDIN BIN JAMALUDIN
    Manager / Supervisor, Others

    4

  • LK
    Lee Sook Kheng
    Senior Executive, Sales

    4

OF 2Next

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