21st Century Leadership and Management Skills

Course Objectives

• Recognise problems and understand the creative problem-solving process
• Identify types of information to investigate and key questions to ask
• Write solid problem statements that clearly underlines the problem
• Successfully utilise idea generating tools, such as brainstorming, brainwriting, mind mapping and six thinking hats
• Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution
• Perform final analysis or paired comparison analysis in selecting the optimal solution
• Identifying tasks and resources necessary to implement and monitor the progress of the solution
• Conduct post solution implementation checks to celebrate successes and identify improvement

Target Audience

Managers, Assistant Managers, Engineers, Administrative Staff, Office Staff, Secretary, Sales Professionals, Human Resource Personal, Sales Executives, Anyone keen to Improve on their Creative Problem Solving Skills

Methodology

Lecture, Individual & Group Activity, Feedback Sessions, Discussions, Demonstration, Business Games, Role Plays

Course Modules

Module 1: Getting Started
Module 2: The Problem Solving Method
Module 3: Gathering Information
Module 4: Problem Definition
Module 5: Getting Prepared to Brainstorming
Module 6: Generating Solutions
Module 7: Analyzing Solutions
Module 8: Selecting a Solution
Module 9: Planning Your Next Steps
Module 10: Lessons Learned