Personal Development > Effective Root Cause Analysis Techniques
This training is intended for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues
Level for Officers and above
This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities
Module 1 – Introduction And Objectives
Module 2 – Why Root Causes Are Important
Module 3 – The Need For Data
Module 4 – Collecting Data For Problem Solving
Module 5 – Workshop – Identifying Problems For Analysis
Module 6 – Identifying Contributing Events (Brainstorming)
Module 7 – Event Charting
Module 8 – Performing Change Analysis
Module 9 – Workshop – Creating Causal Factor Charts
Module 10 – Pareto Analysis And Ishikawa (Fishbone) Diagrams
Module 11 – The 5 Whys Technique
4.5
Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.
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Effective Root Cause Analysis Techniques Training4
Personal & Organizational Effectiveness : Put Your Best Work Forward Everyday (Online Training)
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