Effective Root Cause Analysis Techniques

Course Objectives

  • Impart knowledge on how to accurately describe a problem
  • Take interim corrective actions
  • Analyze all possible root cause of the problem systematically,
  • Test root cause
  • Choose correct root causes
  • Take appropriate corrective action
  • Measure effectiveness of corrective action
  • Carry out corrective action impact and update related documentation

Target Audience

This training is intended for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues

Level for Officers and above

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Course Modules

Module 1 – Introduction And Objectives
Module 2 – Why Root Causes Are Important
Module 3 – The Need For Data
Module 4 – Collecting Data For Problem Solving
Module 5 – Workshop – Identifying Problems For Analysis
Module 6 – Identifying Contributing Events (Brainstorming)
Module 7 – Event Charting
Module 8 – Performing Change Analysis
Module 9 – Workshop – Creating Causal Factor Charts
Module 10 – Pareto Analysis And Ishikawa (Fishbone) Diagrams
Module 11 – The 5 Whys Technique

Get To Know The Trainer

Trainer Tejwinder

 4.5

Tej is one of the pioneers in quality system management development in Malaysia. Tej has been involved in quality management consulting and training for the past twenty five years. His last position was the Managing Consultant of a UK based international consulting firm’s Regional Office in Kuala Lumpur. Tej has trained over 50,000 personnel worldwide.

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COURSE BENEFITS

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RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

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PARTICIPANT REVIEWS FOR THIS COURSE

4.8

  • 75%
  • 25%
  • 0%
  • 0%
  • 0%
  • SH
    SITI NABIHAH BINTI ABDUL HAMID
    Executive, Research and Development

    5

    Interesting and informative training!
  • JF
    JOANNE FONG LAI FUN
    Senior Manager, Warehousing / Logistics

    5

  • OC
    Ong Sok Chin
    Senior Manager, Research and Development

    5

    Effective Root Cause Analysis Techniques Training
    The training is engaging and practical.
  • HI
    Ho Huey In
    Senior Manager, HR / Learning and Development

    4

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