Personal Development > Emotional Intelligence for Effective Work Performance

Emotional Intelligence for Effective Work Performance

Course Objectives

Unlock the power of your emotions and use them to enhance your personal effectiveness on the job.
Eliminate your negative attitudes and behaviors that are slowing down your work performance
Increase self management over your impulses by learning how to take control of your emotions instead of letting them control you.
Enhance your communication and influencing skills to create trusting and engaging relationships with your colleagues and customers through greater empathy
Appreciate the value of optimism and making it feature of your daily life.

Target Audience

All employees who wish to take full advantage of their EMOTIONAL INTELLIGENCE to bring about improvement in what they do in their daily lives.

Methodology

Highly participative with lots of realization exercises, case studies, discussions etc

Course Modules

INTRODUCTION TO EQ

MODULE 1 – KNOW YOURSELF
MODULE 2 – CHOOSE YOURSELF
MODULE 3 – GIVE YOURSELF

Get To Know The Trainer

Trainer Joy

4.5

Joy has over 25 years of training and development as well as human resource experience in various management positions in the education, retail and manufacturing industries. In all her capacities, she has been given the privilege of pioneering the departments. Her areas of training include customer service, management and quality. In 1996, she represented Malaysia in the Fukuoka International Women's Conference in Japan.

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