Enhancing Emotional Intelligence

Course Objectives

• Understand EQ and its components
• Master the 5 pillars of Emotional Intelligence as advocated by Dr Daniel Goldman
• Discover why you do what you do by understanding your emotions better
• Manage perceptions and how it is important in EQ mastery
• Increase your enthusiasm, commitment, initiative, personal creativity and desire to achieve personal and organizational goals
• Break limiting patterns of behaviour and gain emotional mastery
• Foster better and more credible relationships with staff and others
• Be aware on how to help others increase their EQ and produce better outcomes
• Using EQ skill to promote responding, instead of reacting
• Learn the techniques of being assertive
• Manage confrontations, anger and change proactively

Target Audience

This program is design especially for all staffs, Managers and team workers at the workplace

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities

Course Modules

Module 1: An Introduction to Emotional Intelligence
Module 2: Basic Principles
Understanding Emotions
(Self Awareness)Module 3: Self Regulation: Going beyond Self Awareness
Module 4: Personal Mastery – Know Thyself (Self Motivation)
Module 5: One-to-One: EQ at the Individual Level
(Empathy and Managerial Communication & Building Rapport)Module 6: Building Relationships- Handling Conflicts, Coaching and feedback situations (Being assertive)
Module 7: Emotional Intelligence for Social Awareness & Relationship Management
Module 8: Emotional Intelligence in Work Groups and Teams Management with EQ – Applications on the Job